FR Agency Assistant Manager

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Tanfeeth Full time
  • Driving Results: Support RM to meet monthly targets set by management.
  • Monitoring Productivity: Track daily output of RM's and ensure agencies meet their daily run rate for target achievement.
  • Quality Control: Maintain ACR standards across all agencies.
  • Performance Evaluation: Monitor performance at collector and team levels within the agencies.
  • Contract Compliance: Implement consequences for any breaches of contractual terms.
  • Agency Engagement: Conduct regular visits to agencies for oversight.
  • Financial Validation: Verify monthly agency payouts and invoices for accuracy.
  • Regulatory Compliance: Ensure adherence to CPR mandates and ethical collection practices.
  • Customer Service: Handle complaints effectively, provide resolutions promptly, and meet TAT requirements.
  • Settlement Management: Propose and secure settlements, close accounts per agreed terms, and issue necessary clearance letters.
  • Team Development: Lead, motivate, and develop teams to achieve agency objectives.
  • Performance Recognition: Implement rewards and reorganization strategies for agencies.
  • Coaching & Feedback: Provide coaching and feedback to low performers.
  • Compliance Assurance: Ensure strict adherence to bank policies and procedures by agencies.
  • Process Improvement: Identify process gaps and recommend timely changes.
  • Performance Reviews: Regularly assess agency performance and implement corrective actions for improvement.
  • Debt Collection Ethics: Ensure customers are treated fairly and within legal debt collection practices.


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