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Customer Service Associate
1 week ago
SKILLS REQUIRED
Sound knowledge of Computers.
Should be fluent in English
should have at least 2 years UAE experience working as a call center agent or reception of retail outlet.
Answering phones from customers professionally and responding to customer inquiries and complaints.
Researching required information using available resources.
Handling and resolving customer complaints regarding product sales to customer service problems.
Providing customers with the organization's service and product information.
Handling and collecting billed amount from customer using POS or payment Link
Identifying, escalating priority issues and reporting to the high-level management.
Following up complicated customer calls where required.
Completing call notes and call reports as necessary and updating them in the CRM.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Managing administration, communicating and coordinating with internal departments.
Other duties as assigned.
Job Types:
Full-time, Permanent
Salary:
AED2, AED3,500 per month
Visa
Medical Insurance
Salary:
AED2, AED3,500.00 per month
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Pay:
AED3, AED4,000.00 per month
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