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Expert Manager Strategic Design
3 months ago
ABOUT USThe Innovation & Design (I&D) team is pioneering Bains firmwide efforts to meet unprecedented client demand for digital innovation new business building product & service solutions to drive new growth.
I&D brings together a diverse mix of Innovation Consultants Strategic Designers Product Managers and Engineering specialists to ensure that we are supporting our clients throughout their digital transformation and innovation journey.
Together we create bold new ventures radically improve customer experiences driving commercial growth with our clients by embracing digital innovation and new ways of working.
Common stages of work include:
Discovery:
Help clients understand the business user and technology landscape. Identify priorities and assess risks to generate a transformative path forward.
Ideation:
Use design principles to guide ideation continue to refine priorities and focus on highest potential opportunities
Design and Validate:
Create concept experiences and value propositions for products/services based on deep user ethnography to bring an idea to life whilst also testing customer desirability commercial viability and tech feasibility
Create and Launch:
Build experiences products services and launch fullscale new businesses/business modelsScale: Drive commercial growth of the corporate startup product or service.
We work with our clients to fully understand the impact of digital on their business and set priorities that will transform their vision into value creation and help them create new innovative businesses.
WHERE YOULL FIT WITHIN THE TEAMWorking within I&D as a designer provides an unparalleled opportunity to work on big impactful challenges for leading brands and businesses and to experience and learn in multidisciplinary teams working alongside management consultants data scientists and engineers on multiple different types of projects and industries.
Strategic Designers are experts in discovering and defining the right opportunities for users and businesses. They apply Design Thinking processes to reframe business and organizational problems around the collective needs of users. Strategic Designers bring deep expertise in design research and concepts translating insights into innovation and business growth opportunities.WHAT YOULL DOLead the full strategic design process hands on to transform customer insights into impactful opportunities for growthLead qualitative research and synthesize learnings from both qualitative and quantitative sources into actionable insights and tangible artifacts (e.g. personas customer journey maps opportunity maps)
Facilitate ideation workshops and creative sessionsEnvision and conceptualize new business ideas and services with game changing potential and bring them to life through creative storytellingIteratively design and refine solutions through low to highfidelity prototypingDesign and run experiments and pilots to validate/evaluate new products services or businessesWork closely with project management to support crossfunctional process management and project delivery and ensure that I&D delivers successfullyHelp ensure that I&D is successful at delivering highimpact resultsIndependently lead design portion of project work; independently design workplans for own and design team on the project identify prioritize and execute on highest value add activities oversee work for more junior designersConsistently help build alignment on project priorities and backlog; enable seamless relationship with multidisciplinary teams i.e.
Effectively collaborate with cocreate with and influence multiple stakeholders (project team client team experts outside partners)Build relationships with senior level client stakeholdersHelp to bring Bain to the next level as a businessEnhance I&D brand through support of external marketing activitiesPlay an active role in the recruitment of new design talent across EMEA and in our growing team in Dubai in particularBuild the I&D knowledge base by capturing learnings from client engagementsTeach and transfer knowledge expertise and capabilities to Bain teams and client teamsServe as a supervisor for more junior members of the (design) teamSupport on client business development for I&D i.e.
preparing proposals and building relationship across Bain Middle East officesContribute to I&D culture creation and take on team office or firm initiatives as part of the EMEA I&D teamABOUT YOU57 years of handson experience shaping digital products services and/or new ventures (or equivalent experience) in roles such as Service Designer Value Proposition/ Business Designer or CX Designer etc.
A thorough practiced understanding of Design Thinking and Agile methodsSkillset expertise focused on strategic design research UX/UI service design omnichannel experience design and/or digital product designExperience leading workstreams independently and overseeing more junior designersComfort with and passion for all parts of the design process from earlystage insights gathering to strategy definition concepting and prototypingFluency in working with state of collaboration and prototyping tools (e.g.Figma Miro Webflow Adobe CS) exposure to GenAI Design toolsExcellent communication presentation and collaboration skillsA highly ambitious and entrepreneurial spirit with the ability to thrive in a dynamic and fastpaced environment comfortable with ambiguityThis role requires some travel in region up to 40% travel to clients across Middle East/ EMEAFluency in Arabic and English is a mandatory requirementAn ideal candidate will also have:
Experience working on Middle Eastbased projects and a good understanding of cultural design norms in the regionExperience working in a client services environmentAn understanding of business strategyPassion for expanding Service Design practice and exploring emerging industry trends e.g.
If this sounds like you please apply with your CV and a current portfolio displaying a record of your experience in developing concepts and designing products and services.
WHAT MAKES US A GREAT PLACE TO WORKBain & Company is a global consultancy that helps the worlds most ambitious change makers define the future.
Across 65 cities in 40 countries we work alongside our clients as one team with a shared ambition to achieve extraordinary results outperform the competition and redefine industries.
We complement our tailored integrated expertise with a vibrant ecosystem of digital innovators to deliver better faster and more enduring outcomes.
Our 10year commitment to invest more than $1 billion in pro bono services brings our talent expertise and insight to organizations tackling todays urgent challenges in education racial equity social justice economic development and the environment.
We earned a platinum rating from EcoVadis the leading platform for environmental social and ethical performance ratings for global supply chains putting us in the top 1% of all companies.
Since our founding in 1973 we have measured our success by the success of our clients and we proudly maintain the highest level of client advocacy in the industry.
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