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Field Service Dispatcher

3 months ago

Dubai, Dubai, United Arab Emirates IC SOLUTIONS Full time

_Job Description:

_:

  • Monitor the status of technicians through mobile resource management tools._
  • Check job boards and schedules to identify unfilled time slots, overbooking, cancellations, and other issues._
  • Manage job scheduling, arrival times and end of shifts._
  • Assign or reassign work to meet evolving customer requirements and commitments._
  • Ensure technician routes are operationally efficient and in line with company and customer expectations._

_ Job Requirements:

_:
- _Supervise the replenishment of daily vacancies on scheduled routes._
- _Respond to internal and external clients regarding appointment verification, rescheduling and missed appointments._
- _Prepare and/or update calendars based on work assignments and reassignments._
- _Attend job-related training, including initial training, refresher training, product, service, customer updates, and cross-training._
- _Read new or updated reference materials / announcements related to technician hours, outages, promotions, programming changes, specials, policies and other company matters._