Client Service Executive Associate/avp/مسؤول

1 week ago


Dubai, Dubai, United Arab Emirates Talent Pal Full time
**مساعد تنفيذي لخدمة العملاء المشترك / نائب رئيس الجهاز التنفيذي للخدمة العملاء**:**معرّف الوظيفة**:R0279279

**الوقت الكامل / الجزئي**:بدوام كامل

**التقنين / المؤقت**:منتظم

**تاريخ الاعلان**:

**الموقع**:دبي

**نظرة عامة على الوظيفة**:
**مسؤول الخدمة العملاء - دبي، الشرق الأوسط**

النطاق:

- تقديم الدعم الأساسي لرؤساء الفريق / مدير العلاقة - [RM] ، مديري الاستثمار (IM) للمساعدة في الأنشطة التجارية اليومية في جميع جوانب خدمة العملاء والدعم التشغيلي ، بالإضافة إلى الترتيبات السفر لرؤساء الفريق.
- العمل كنقطة الاتصال الأساسية بالنسبة لرؤساء الفريق والعملاء لجميع طلبات التشغيل عن طريق التواصل مع أصحاب المصلحة الرئيسيين في مركز الحجز (عبر الحدود ، iCAT ، افتتاح العميل ، إدارة الأعمال المجموعة إلخ) ومحليًا (إدارة الأعمال، افتتاح العميل ، فرق الاستشارة الاستثمارية) حسب الاقتضاء.
- مسؤول عن اتخاذ إجراءات في الوقت المناسب بناءً على طلبات العميل / RM وحل المشاكل لتلبية متطلبات العميل / RM.

مسؤوليات خدمة العملاء والعمليات والإدارية:

- التعامل مع طلبات رؤساء الفريق واستفسارات العملاء المتعلقة بمستندات الحساب وأرصدة الحساب وأنشطة صيانة الحساب ومعلومات البيانات ومعلومات عامة عن المنتج و / أو الخدمة.
- عند اللزوم ، حضور اجتماعات العملاء مع رؤساء الفريق لتقديم الدعم لتلبية متطلبات العملاء.
- مساعدة رؤساء الفريق في عملية فتح حساب جديد - إعداد حزمة شاملة لفتح الحساب لتقديمها لفريق إعداد العملاء بعد توقيع العميل. امتلاك معرفة جيدة في استعراض وإعداد حزم الجودة الموقعة من قبل العميل بما في ذلك مركز الحجز ومستندات DIFC لتقديمها إلى فريق العملاء المحلي لفتح حساب جديد.
- مساعدة رؤساء الفريق في التواصل مع مركز الحجز iCAT / AFC / DIFC OBS / فريق مراجعة KYC DIFC لمتابعة بالإضافة لتقديم معلومات / وثائق إضافية إذا طلب الأمر.
- متابعة أي نقص في مستندات مركز الحجز / DIFC بسرعة لمساعدة رؤساء الفريق في تحقيق مؤشرات المخاطر الرئيسية الخاصة بهم (KRIs).
- ضمان أن جميع المهام التشغيلية المتعلقة بحسابات العملاء تتم في الوقت المناسب لضمان مستويات خدمة راضية للعملاء.
- ضمان المساعدة في الوقت المناسب في إدخال التقارير الهاتفية (المقدمة من RM) والاحتفاظ المناسب بتقارير الاتصال في مجلدات المشاركة الجماعية للمجموعة (محمية في جميع الأوقات) حيثما ينطبق ذلك.
- البقاء على اطلاع ودقة في العمليات التشغيلية ، الخدمات ونظام / تطبيقات الشركة.
- تطوير فهم جيد للإطار التنظيمي التنظيمي والحفاظ على السياسات / الإجراءات ذات الصلة للحد من المخاطر ؛ ضمان حماية المصرف.
- دعم رؤساء الفريق في أداء المهام التالية للعملاء وتنسيق دعوات وموافقات فعاليات التسويق.
- إذا كان ذلك مناسبًا ، إدارة البريد اليومي للوثائق إلى مراكز الحجز ذات الصلة.
- تعزيز العلاقات العملية القوية في جميع الشعب التغطية والمنتج والبنية التحتية.
- المشاركة في جميع مشاريع المجموعة المصرفية والاجتماعات. التعامل مع أي مشاريع تنظيمية / غير تنظيمية داخل الأوقات المحددة.
- التواصل مع قسم تكنولوجيا المعلومات لترتيب أي اجتماعات / مكالمات فيديو.
- ضمان مسؤوليات النسخ الاحتياطي في حالة غياب أفراد التعاون الأخرى لضمان استمرارية العمل.

المهارات والمؤهلات:

- درج

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