Client Service Executive

1 week ago


Dubai, Dubai, United Arab Emirates Rewind Productions FZE Full time

Company Description


Rewind Production is a UAE based digital marketing company with expertise in multi-dimensional domains such as Mobile Apps Development, Corporate Branding and Design, Website Design and Development, Corporate Photo and Videography Services, Influencer Marketing, and Website Hosting and Annual Maintenance Services.

We also specialize in all facets of digital marketing including social media marketing, search engine optimization, search engine marketing, and Paid Ads Campaign Management on Google, Facebook, Bing and Yahoo ads.


We are looking to employ an experienced client servicing executive at our digital marketing agency to handle all client inquiries, concerns, and complaints in a professional manner.

The client servicing executive's responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management, and upselling company products where possible.

You should also be able to identify new business opportunities through client referrals.


To be successful as a client servicing executive, you should be committed to helping clients and able to work well under pressure.

Ultimately, an outstanding client servicing executive should demonstrate excellent communication, problem-solving, and customer service skills at all times.

Client Servicing Executive Responsibilities:

  • Cultivating solid relationships with clients through the provision of exceptional aftersales service.
  • Creating a positive onboarding experience for new clients.
  • Identifying ways to overcome clients' initial dislike of company products.
  • Maintaining an accurate record of all existing and potential clients.
  • Responding to client inquiries in a timely and professional manner.
  • Training and providing overall guidance to client service employees.
  • Organizing training seminars to enable clients to fully utilize product features and benefits.
  • Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.

Client Servicing Executive Requirements:

  • Bachelor's degree in business administration or an industryrelated field.
  • Proven experience working as a client servicing executive in digital marketing agency.
  • Proficiency in Microsoft Excel.
  • Working knowledge of Customer Relationship Management (CRM) software.
  • The ability to work efficiently under pressure.
  • Excellent organizational and time management skills.
  • Strong analytical and problemsolving skills.
  • Effective communication skills.
  • Exceptional customer service skills.
Number of positions: 2

If interested, whatsapp on
(nine seven one five four five three four six one zero six )

Salary:
AED2, AED3,000.00 per month

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