IT Support Officer
2 weeks ago
الإدارة والصيانة الروتينية لأنظمة تشغيل تكنولوجيا المعلومات الأساسية ومجموعات الإنتاجية في AE.
تثبيت وترقية مكونات وبرامج الكمبيوتر، وإدارة الخوادم الافتراضية، ودمج عمليات التشغيل الآلي.
استكشاف أخطاء الأجهزة والبرامج وإصلاحها عن طريق تشغيل التشخيصات وتوثيق المشكلات والحلول وتحديد أولويات المشكلات وتقييم تأثير المشكلات.
إدارة وإدارة الأنظمة المستندة إلى Windows وسياسات المجموعة لـ AE (HQ وAA).
توفير الوثائق والمواصفات الفنية لموظفي تكنولوجيا المعلومات لتخطيط وتنفيذ البنية التحتية الجديدة أو الحالية لتكنولوجيا المعلومات.
إجراء عمليات نسخ احتياطي منتظمة وتنفيذ العمليات المناسبة لحماية البيانات والتعافي من الكوارث وإجراءات تجاوز الفشل.
إدارة مراكز البيانات / غرف الخادم ومعداتها
إدارة حلول أمان المؤسسات مثل برامج مكافحة الفيروسات والنسخ الاحتياطي Veeam
قيادة جهود دعم سطح المكتب ومكتب المساعدة، والتأكد من حل جميع تطبيقات سطح المكتب ومحطات العمل ومشكلات المعدات ذات الصلة في الوقت المناسب مع انقطاع محدود.
إجراء عمليات تدقيق روتينية/مجدولة للأنظمة، بما في ذلك جميع النسخ الاحتياطية.
إدارة وحدات تحكم مجال Active Directory وسياسات المجموعة.
إدارة مايكروسوفت أوفيس 365.
تكوين وترقية الأجهزة التي تعمل بنظام Windows وMAC وإدارتها مركزيًا من خلال SCCM والحلول المماثلة الأخرى.
تكوين وترقية الأجهزة المحمولة (iOS وAndroid) وإدارتها مركزيًا من خلال Meraki MDM وIntune وحلول MDM الأخرى.
إعداد حسابات المستخدمين ومحطات العمل
دعم المستخدمين النهائيين (إعادة تعيين كلمة المرور، وقفل\فتح الحسابات، وما إلى ذلك)
تنفيذ سياسات المجموعة لحسابات المستخدمين ومحطات العمل
إدارة وصيانة خوادم الملفات
مراقبة وصيانة موقع DR (Azure أو غيره)
ترقية الأنظمة بالإصدارات والتصحيحات والترقيات الجديدة
دعم وحل مشكلات البرامج والتطبيقات
تثبيت وتكوين وصيانة الخوادم والتخزين وOffice 365 وSCCM والأجهزة الافتراضية وتطبيقات الويب المطلوبة
تكوين وصيانة النسخ الاحتياطي
استكشاف الأخطاء وإصلاحها وتحليل السبب الجذري وتوثيق المشكلات المتعلقة بتكنولوجيا المعلومات
الاستخدام الفعال لحل مكتب مساعدة تكنولوجيا المعلومات لعمليات تكنولوجيا المعلومات الروتينية.
مراقبة أداء النظام
دعم مهندسي الموقع بجميع تطبيقات سطح المكتب ومحطات العمل ومشاكل المعدات ذات الصلة وحلها في الوقت المناسب.
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Procurement Officer
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