Support Officer

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Core42 Full time
  • Bachelor's degree in Computer Sciences or related filed.
  • Professional certifications such as ITIL.
  • 1+ years of experience providing technical support in a healthcare setting
  • Experience with healthcare information systems, such as EMRs, patient portals, and medical imaging systems
  • Knowledge of MS Products (from user perspective)
  • Strong Customer Service Skills, verbal and written and work ethics
  • Accuracy of data input
  • Service Desk or Contact Centre previous environmental experience preferred.
  • Good literacy skills in both Arabic and English
  • Experience in troubleshooting Desktop and network environments
  • Experience in an Active Directory, Exchange and Desktop Remote Management tools
  • Experience in Quality management tools and call recording software
  • Experience of using IT Service Management tools for recording, managing and resolving of Incidents and Service Requests.
  • Knowledge on Contact center operations
  • ITIL Expert Certification or relevant experience on the service desk operations.
  • Excellent analytical and problem solving skills to enable effective identification and resolution of IT related issues
  • Strong understanding of ITIL Service Management
  • Sound knowledge of Microsoft Office products
  • Strong analytical skills.
  • Demonstrated ability to mentor and implement Service desk support processes and techniques.
  • Proven planning and time-management skills


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