Assistant Manager

2 weeks ago


Dubai, Dubai, United Arab Emirates Grand Hyatt Full time
  • To assist revising and updating of the Departmental Operations Manual on an as needed basis.
  • To maintain the Daily Log Book.
  • To assist in planning the weekly roster and work schedules to ensure that the work place is adequately staffed to handle the level of business.
  • To maintain the work place bulletin board.
  • To submit all guest / staff incident reports.
  • To report "Lost and Found" items.
  • To attend Daily Operations Meeting.
  • To ensure that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
  • To ensure that Front Office employees provide excellent service to internal customers as appropriate.
  • To ensure that all Front Office employees are familiar with the hotel's products and services, current promotions, policies and other important information
  • To assist in implementing consistent guest recognition programmes and maintains a relevant guest history database.
  • To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • To personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
  • To ensure that the area is managed well by the respective team and deliver the brand promise.

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