Specialist- Retail Loans Operations

1 week ago


Dubai, Dubai, United Arab Emirates First Gulf Bank PJSC Full time
Join the UAE's largest bank and one of the world's largest and safest financial institutions.

Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation.

We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.
Job DescriptionJob ContextCore ResponsibilitiesEnsure compliance to process, procedures, controls, policies and SLAs for all functions.

Ensuring adequate controls and reporting are in place for all activities and comply with KRI & RCSAIdentifying existing process gaps and raising requirements for enhancements and adherence to Audit.

Improving the operational systems, processes and policiesCollaborate with other channels, department, IT to develop best practices for improved productivity and efficiency across consumer banking operationsEnsure required support with tracking and monitoring for timely closure of all IT issues, BRD reviews, and Project support to Business and Operations teams.

Provide excellent customer experience in order to build and maintain strong relationship with customersConduct regular meetings with staffs to discuss operational updates, ideas and issuesEnsure customer complaints are handled and resolved accurately and quicklyDevelop and implement plans to improve operational effectiveness and efficiencyEnsuring SOP & KPIs are up to dateApproving transactions in Loan management systems, whenever applicableDoing reconciliation, whenever requiredVerifying regulatory reports including internal adherence to policies and procedures.

Overseeing the day to day activities of the teamPerformance Management to ensure smooth functioning of the teamReviewing Vendor agreements and ensuring renewals are done as & when requiredMaintaining vendors relationship for operational processesEnsuring load balancing among staffTimely submission of monthly MIS / AOVR & ay internal reporting requirementsDelegate tasks to members of the operations team within the delegation of authority matrixHandling escalations related to complaints / queriesTimely escalation of exceptions / deviations to Unit Head prior to executionProvide support to all business unitsEnsure that operational activities are executed within allotted budget and timelinesConduct regular operational reviews and audits and undertake preventive maintenanceSet operational goals to meet or exceed performance expectationsProvide guidance to staff in resolving operational issues and problemsEnsure resource assignment, work allocation, training development and performance assessments are completed in timely mannerMentor subordinates to develop to develop and improve motivationEnsure suitable back up / second line of work force is established.

Internal CollaborationDevelops relationships and coordinates with other departments to meet customers' expectationsQualificationsBachelor's degree or related discipline.7 years of experience in a bank with exposure Loan Operations and Customer Services, preferably in a multinational with at least 4 years in a similar position
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