Assistant Restaurant Manager

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time

Position:
Assistant Restaurant Manager - Italian Restaurant, Michelin star (Full time #534024)

Property / Office:
Emirates Palace, Abu Dhabi

Location:
Abu Dhabi, United Arab Emirates

Responsibilities:

  • Set an example by reporting to duty punctually wearing business attire according to the hotel's dress code & grooming standards, and maintaining a high standard of personal appearance and hygiene at all times.
  • Assist in leading the restaurant/outlet efficiently in costs and expenses, constantly delivering the highest quality as well as driving high topline revenue and profit.
  • Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example.
  • Ensure that the place of work and surrounding area is kept clean and organized at all times.
  • Act as a Manager in duty in the absence of the Restaurant Manager in the outlet.
  • Be knowledgeable of all services and products offered by the hotel.
  • Understand thoroughly the concept of the outlet and assume training responsibilities as requested by Restaurant Manager.
  • Have an understanding of the monthly profit and loss statement of the department.
Conduct all outlet meetings in the absence of the Outlet Manager.

  • Perform upselling for all items offered by the department assigned as well as offering alternatives.
  • Assist in communication within the outlet and attend daily/weekly outlet meetings with the Culinary Team and foster teamwork to constantly develop the restaurant for more success.
  • Attend and contribute to necessary staff meetings, departmental training, and hotelinitiated training scheduled.
  • Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
  • Assist in producing reports and analysis of the outlet and attend in the monthly performance meeting.
  • Assist in leading the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high topline revenue and profit.
  • Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
  • Have the knowledge and understanding to explain and perform upselling for all items offered by the department assigned as well as offering alternatives.
  • Plan daily routine checklist and station division according to the work schedule.
  • Assist the Outlet Manager to produce outletspecific reports and analyses for the monthly performance meeting.
  • Attend and contribute to all staff meetings, departmental training, and hotelinitiated training.
  • Attend all required training as described by the department.
  • Attend daily preshift meetings with employees on preparation, guest profile, service and menu served.
  • Report incidents that require disciplinary actions immediately to the Restaurant / Outlet Manager.
  • Coordinate the review of the outlet's operations manual updates annually as requested by the Restaurant / Outlet Manager.
Support activities and cooperation with the suppliers.
Assist in carrying out scheduled inventories of products and operating equipment.

  • Undertake reasonable tasks and secondary duties as appointed by the Head of the Department.
  • Respond to any changes in the department as dictated by the hotel management.
  • Handle guest inquiries and complaints in the outlet in a courteous and efficient manner and report to the Head of Department / Assistant Head of Department ensuring that the followup is performed with the guest.
  • Ensure that the opening and closing procedures established for the outlet are followed.
  • Act as Food & Beverage Duty Manager during the absence of the Food & Beverage Head of Department and Assistant Head of Department.
  • Assign responsibilities to subordinates by implementing a multitasking principle and check their performance periodically.
  • Attend all daily/weekly Food & Beverage Meetings in the absence of the Restaurant / Outlet Manager.
  • Reports all guest feedback on a timely basis using CASE.

Skills & Qualifications:

  • Postgraduate and/or Hotel Management School / Apprenticeship
  • 2 years of Supervisory experience in a hotel of similar deluxe standing
  • Good written and verbal command of English and preferably an Italian speaker
  • Strong leadership qualities, training techniques, proper communication, and organizational skills

Advertised: 01 Mar 2023 Arabian Standard Time

Applications close: 31 Mar 2023 Arabian Standard Time

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