![Al Khayma Heritage Restaurant](https://media.trabajo.org/img/noimg.jpg)
Restaurant Floor Supervisor
1 week ago
Floor Supervisor Job Description
- Supervise good Guest service and serve Guests according to Restaurant standard in order to ensure Guest satisfaction
- Identify training needs and propose training plans in order to maintain standard of service
- Plan and conduct On and Off job training on monthly basis in order to achieve service standard and knowledge of employees
- Attend daily briefing or meetings and ensure proper communication down to team to ensure Guest inquiries
- Be involved in outlet promotional activities, upselling strategies
- Create new promotions in order to attract Guests and meet revenue target
- Prepare duty rota according to the forecast in order to ensure adequate manpower for operational needs
- Evaluate performance of team and initiate promotions or internal transfers
- Resolve Guests' complaints directly or consult with Restaurant Assistant Manager to maintain Guest satisfaction
- Train personal grooming standard and monitor the weekly checklist in order to keep professional appearance
- Monitor hygiene and cleanliness standards in the outlet and upkeep of all service equipment as per Hotel standard
Hostess Job Description
We are a busy restaurant and have an open role for hostess. You will greet guests as they enter and show them to their table or waiting area. You will also engage with guests to ensure their meal is as good as it should be.
To do well in this role you should be comfortable standing for long periods and managing a very busy shift.
Hostess Responsibilities:
- Greeting guests as they enter, and putting them on a waiting list as necessary.
- Providing guests with menus and answering any initial questions.
- Seating guests at tables or in waiting areas.
- Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
- Engaging with guests to ensure they're happy with food and service.
- Responding to complaints and helping to resolve them.
- Answering phone calls, taking reservations and answering questions.
- A knowledge of the menu.
- Helping out with other positions in the restaurant as needed.
- Providing great customer service.
Skills Required:
- High school diploma or equivalent preferred.
- Ability to provide topnotch customer service in a fastpaced environment.
- A positive attitude and ability to work well under pressure with all restaurant staff.
- Does highquality work while unsupervised.
- Able to work in a standing position for long periods of time.
- Able to safely lift and easily maneuver trays of food when necessary.
- Willing to follow instructions and ask questions for clarification if needed.
- Able to handle money accurately and operate a pointofsale system.
- Able to work in a busy restaurant environment.
- Restaurant experience a plus.
Waiter / Waitress Job Describtion
- Take food and drink orders from customers accurately and with a positive attitude.
- Serve all food and drinks to guests a timely manner.
- Ensure Customer Satisfaction Through Excellent Service,
- Professionally respond to customer complaints
- Knowledge Of The Menu,with the ability to make suggestions.
- Ensure tables are enjoying their meals and take action to correct any problems.
- Prepare And close down the front of house areas Before and after service.
- Maintain A Safe Workplace Environment.
- Foster Cooperative respect between coworkers.
Skills Required:
- Experience Providing Excellent Customer Service In a fastpaced environment
- A Positive Attitude And Ability Work Well Under Pressure.
- Able To Handle Money Accurately And Operate A Point
- Knowledge of Arabian cuisine and flavours
- Decisive And Critical Thinker.
- Passion For Exceptional And Consistent Service And food quality.
- High Level Of Personal And Professional Hygiene.
Job Types:
Full-time, Contract
Contract length: 24 months
Salary:
AED2, AED4,000.00 per month
Application Question(s):
- What is Your Age?
- What Is Your Nationality?
- Are you Available in UAE to Join Immediately?
- What Is Your Salary Expectation?
- Are Flexible to work in Dubai & Abu Dhabi?
- What is your Visa Status & Expiry Date?
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