customer service officer-emirati national

1 week ago


Dubai, Dubai, United Arab Emirates The Team Builders Full time
  • CUSTOMER SERVICE OFFICER-EMIRATI NATIONAL
CUSTOMER SERVICE OFFICER-EMIRATI NATIONAL

Our client is a leading freight forwarding firm based in Dubai are looking to hire an experienced Emirati national as Customer Service Officer.

Responsibilities:

  • Respond promptly to customer inquiries via phone email and social media platforms providing accurate information and assistance regarding products or services.
  • Address customer complaints and concerns in a professional and empathetic manner striving to achieve satisfactory outcomes and maintain customer loyalty.
  • Maintain comprehensive records of customer interactions and transactions accurately documenting inquiries complaints and resolutions in the CRM system.
  • Collaborate with other departments such as sales logistics and finance to resolve customer issues.

Qualifications:

  • High school diploma or equivalent; Bachelors degree in Business Administration or related field is a plus.
  • Previous experience in customer service or a related role preferred.
  • Excellent communication skills both verbal and written with a strong command of the English language.
  • Empathetic and patient demeanor with a genuine desire to help customers.
  • Strong problemsolving abilities and attention to detail.
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