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Aftersales Analytics Supervisor

3 months ago

Dubai, Dubai, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role


Analysis of aftersales business performance for both service and parts; looking at market trends to identify opportunities in both, B2C as well as B2B verticals, to support strategic business decision-making and revenue maximization.


What you will do

  • Develop businessforecasting models. These models should provide market forecasting, with a primary focus on market variables that will influence business volume, profitability and market change.
  • Produce feasibility studies, which will identify business opportunities both in retail and in fleet operations.
  • Manage the analytics and research team for aftersales, which provide reporting on potential market opportunities, competitive analysis, and market trends to assist with and support business decisionmaking process.
  • Product management lifecycle to ensure optimum product sales, volume and pricing efficiency.
  • Support business systems operations, which will include calculations such as incentives and rebate formulations Effective communication to ensure that all areas of business are clear on the current market situation and highlight current business concerns.

Required Skills to be successful

  • Basic knowledge of accounting, finance, data processing & auto engineering.
  • Working knowledge of BI reporting attributes
  • Automotive aftersales experience
  • Advanced Excel

About the Team


Reporting to the Aftersales Planning Manager and you will work closely with the broader Automotive Aftersales teams and will be dealing directly with different Stakeholders across the organization.


What equips you for the role

  • Graduate / post graduate with Finance as Major
  • Financial Analyst/Business Analyst background
  • Good PC skills including proficiency in MS Office, MS Excel & MS Power Point

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies,
Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors.

Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path.

**This is Al-Futtaim Automotive and we empower talent to move forward.