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Customer Sales and Service Officer Jobs In Dubai 2022
1 week ago
Description:
Job Purpose:
Ensure highest level of quality service is consistently delivered to Emirates customers throughout the whole Emirates product line in order to retain and increase sales revenue.
Manage the operations of the ticketing and reservations offices by implementing best practice, policies and procedures.Job Outline:
- Manage the day to day operations of the retail store that includes multiple stakeholders and ensure that all customers are provided with excellent customer service.
SPECIFIC TO RETAIL JUMEIRAH TOWN CENTRE STORE:
– You will be responsible for the entire store operations including supervising and governing all stakeholders within the store.
Job Requirements:
Degree or Honours (12+3 or equivalent)
Experience:
Commercial/Sales
Other :
5+ Years Experience in Managing a retail travel store, airline sales or contact centre 3+ yrs Commercial/Sales Knowledge/skills: Airline sales and customer service experience.
Working knowledge of retail office and airline industry, systems, procedures and methodology.Excellent knowledge of fares and ticketing, Skywards and MARS reservations systems, EKH and Emirates reservation system and EKH and Emirates products and services.
Excellent general sales and commercial knowledge of aviation and tour operations.PC based skills to operate Windows package such as Microsoft Word/ Excel/ E-mail, manage new technology, self-serve, VR and digital displays.
Other languages besides English:
Safety Sensitive Role:
NO
Leadership Role:
YES
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