Partner Governance

1 week ago


Dubai, Dubai, United Arab Emirates Etisalat Dubai Full time

The job posting is outdated and position may be filled


• To provide inputs for design & implementation of the Rewards & Penaltymatrix in accordance with the current Organization targets, & customerexperience requirements.


• The role holder will be responsible for ensuring that the Rewards & Penaltymatrix create a win-win situation for both Etisalat & the partners


• To have necessary controls to validate the performance of the partners &ensure that no short-cuts are being employed to achieve the targets


• To evaluate the partners basis the performance of KPIs, quality scores,performance on agreements etc. & grade them for further discussions &negotiations


• To ensure regular engagements/reviews are planned with the partners (Weekly,Monthly & fortnightly) & all action points are followed-up tillcompletion


• The role holder will ensure that the partner complies to all conditions withrespect to data security & integrity. The same will be audited on a regularbasis for compliance


• The role holder will engage with all other stakeholders in the organization namely,IT, Engineering, business, Contracts & Finance for resolution ofissues/challenges faced by the partner


• The role holder will facilitate best practice sharing between partners for themutual benefit of Etisalat


• To incorporate all feedback (from operations, other key stakeholders) when thecontracts are renewed


• The role holder will ensure that all communication pertaining to changes inprocess/policy which might impact the agreements/terms/conditions arecommunicated to the partner.


• The role holder will ensure that necessary engagements are being done with theEtisalat Operational & the partner teams to ensure that the Organizationalgoals are met.


• To ensure that the BCP/DR norms are adhered to by the partner as per theagreements/terms & conditions.

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