Manager – Process Governance Continuous Improvement and EDI

1 week ago


Dubai, Dubai, United Arab Emirates DP World Full time
Manager – Process Governance Continuous Improvement and EDI | DP World · Dubai

With a dedicated, diverse and professional team of more than 106,500 employees spanning 73 countries on six continents. We are pushing trade further and faster towards a seamless supply chain that's fit for the future.

The Purpose of Process Governance and continuous improvement is to ensure the freight forwarding division works as one uniform network globally, ensure the data quality and the customer experience and develop a program of efficiency.

Manager – Process Governance Continuous Improvement and EDI | DP World · Dubai | Apply Now

Key Accountabilities

As the Manager of Process Governance, Continuous Improvement and systems integrations & functional developments, you will establish and oversee process governance frameworks, ensure compliance with industry regulations, and champion initiatives to enhance operational efficiency and quality within our global air and ocean freight teams. You will play a critical role in the freight forwarding capabilities, overseeing the successful implementation of Electronic Data Interchange (EDI) solutions. This role involves managing EDI projects, coordinating with internal and external stakeholders, and ensuring efficient electronic data exchange to optimise business processes.

Process Governance

Develop and maintain standardised processes, workflows, and documentation for air and ocean freight operations.

Ensure compliance with industry regulations, company policies, and best practices.

Lead the planning, execution, and completion of EDI implementation projects, ensuring they are delivered on time and within budget.

Define project scope, objectives, and requirements and create detailed plans.

EDI System Integration

Collaborate with cross-functional teams to integrate EDI solutions with existing systems, including transportation management, warehousing, and order processing systems.

Define functional requirements specifications for new systems developments and monitor communications between the business and the Tech team

Ensure seamless data flow and accuracy between systems.

Continuous Improvement Initiatives

Identify opportunities for process optimisation and efficiency gains.

Lead cross-functional teams to implement process improvement projects.

Monitor and report on the progress and impact of improvement initiatives.

Continuously assess and optimise EDI processes and systems to improve efficiency and reduce costs.

Identify opportunities for automation and process enhancements.

Quality Management

Establish and monitor key performance indicators (KPIs) to measure process effectiveness and quality.

Implement quality control measures and corrective actions as needed.

Monitor data quality and integrity, promptly identifying and resolving any data transmission errors.

Implement error-handling procedures to minimise disruptions.

Training And Development

Provide training and guidance to team members on process governance and continuous improvement methodologies.

Foster a culture of learning and innovation within the global air and ocean freight teams.

Coordinate onboarding new trading partners, including carriers, suppliers, and customers, to enable EDI data exchange.

Facilitate communication and testing with external partners to ensure compliance with EDI standards.

Don't miss out on this exciting opportunity – apply now at


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