Royal Service Agent

1 week ago


Ajman, Ajman, United Arab Emirates ALL - Accor Live Limitless Full time
  • Responds to all incoming callscomplying with Fairmont standards, and transfers them to theappropriate destination.
  • Takes fullaccountability for all internal and external guest requests,transmitting the information to the responsibledepartment.
  • Logs all requests and ensurestimely follow up to ensure a seamless service experience forguests.
  • Ensures all wake-up calls areaccurately logged and executed.
  • Ensures thatall telephone extension lists are maintained and updatedregularly.
  • Have a full working knowledge ofemergency procedures; ensuring telephones are answered whilstcoordinating communication until finalevacuation.
  • Adheres to and promotes all CompanyHealth & Safety policies and procedures to ensure a safework environment.
  • Handles emergency line andelevators emergency alarms, working alongside Engineering toschedule regular maintenance checks.
  • Receivesand distributes faxes, voice messages and written messages forguests and internal departments.
  • Possesses afull command of the systems needed to deliver the Royal Serviceexperience (necessary training will beprovided).
  • Maintains knowledge of allfacilities, services and promotions in order to respond confidentlyand effectively to inquiries.
  • Proactively workswith other teams as part of a guest-centric community, caring forguests and colleagues alike.
  • To be ambassadors,leaving lasting impressions for our guests.
  • Usenatural talents to connect with the guest and create a memorableexperience.
  • Committed to evolving our servicebased on regular feedback, thus ensuring consistent deliverance ofa personalized guest experience.

Qualifications

  • Excellent command of English andconfidence in communication skills
  • Highlyorganized, career and result oriented with the ability to beflexible with hours, days off, assignment and additionalduties.
  • Must be able to work well underpressure in a fast paced and constantly changingenvironment.
  • Must be a strong team player,professional and motivated with excellent organizationalskills.

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