Call Center Executive
1 week ago
At IIQAF we strive to be the leader in providing unparalleled financial advisory and investment services globally. In line with our mission we are seeking a highly motivated and customerfocused individual to join our team as a Call Center Executive. In this role you will be the first point of contact for our clients and will play a key role in ensuring their satisfaction.
Key Responsibilities:
Handle incoming calls from clients providing excellent customer service and resolving any issues or concerns they may have
Educate clients on our products and services and assist them in choosing the right option for their financial needs
Keep accurate records of all conversations and transactions with clients
Proactively follow up with clients to ensure their needs are being met and promote our products and services
Collaborate with other departments to resolve any complex or escalated client issues
Stay uptodate with industry trends and changes and continuously enhance knowledge of our products and services
Meet and exceed set targets and KPIs such as call volume first call resolution rate and customer satisfaction
Contribute to the overall growth and success of the company through customer retention and effective communication with clients
Requirements
High school diploma or equivalent; Bachelors degree in Business Finance or a related field is preferred
Minimum of 2 years of experience in a call center or customer service role preferably in the financial industry
Excellent communication and interpersonal skills with the ability to build rapport and connect with clients
Strong problemsolving and conflict resolution skills
Knowledge of financial products and services and a passion for the industry
Ability to work in a fastpaced and dynamic environment with the flexibility to adapt to changing priorities and client needs
Proficient in MS Office and experience with CRM software or call center technology is a plus
Fluency in additional languages is an asset
Benefits
What we offer:
Competitive salary package and performancebased bonuses
Comprehensive training and development programs to enhance your skills and knowledge
Opportunities for career growth and advancement within the company
A supportive and inclusive work environment
Ongoing support and guidance from a dedicated team of mentors and managers
If you are a driven and customerfocused individual looking for a challenging and rewarding career opportunity then we want to hear from you Apply now to join our team and become a vital part of our mission to provide exceptional financial services.
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