Customer Care Administrator

2 weeks ago


Dubai, Dubai, United Arab Emirates Somerset NHS Foundation Trust Full time

Job Description Job Responsibilities

  • Dealing with telephone calls from patients, and third parties as appropriate
  • Scan all incoming patient information into their computerised medical records.
  • To answer telephone calls & respond to all enquires directing the public as appropriate.
  • To provide admin support to nursing & clinical staff.
  • Issue invoices and seeking payment for private work, keeping a record of monies received and owed using a Microsoft excel spreadsheet.
  • To receive confidential information by telephone or face to face and input accurately into SystemOne as appropriate.
  • Ensuring external mail is posted off daily.
  • In the instance of staff absence due to annual leave and sickness, provide cover for the other member of the secretarial team.
  • Help out in reception when required.
  • The above is a guideline to some of the duties expected from a secretary in general practice but is by no means exhaustive

Qualifications

Person Specification Qualifications Essential

  • NVQ level 2 or higher in Customer service/Administration/Healthcare or equivalent experience

Experience Essential

  • To be flexible and respond to changing service needs
  • Knowledge & understanding of the data protection act
  • Knowledge of the freedom of information act

Desirable

  • A knowledge of the EMIS or SystemOne
  • Understanding of NPC policies & procedures
  • Child Protection training
  • Knowledge of Microsoft Office
  • NSTS Training
  • Basic Life Support, Moving & Handing & Fire training.
  • ECDL


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