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Game Assistant

3 months ago

Sharjah, Sharjah, United Arab Emirates Recruits Management Consultancy Full time

Job Title:

Game Assistant:
The Game Assistant is responsible for providing support and assistance to players in a gaming environment. This includes helping players navigate the game, providing information, troubleshooting technical issues, and maintaining a positive gaming experience.

The Game Assistant will work closely with other members of the gaming team and may interact with players through various channels, such as in-game chat, forums, or social media.


Key Responsibilities:

  • Assist players with ingame inquiries, issues, and technical difficulties in a timely and professional manner.
  • Provide excellent customer service and ensure a positive gaming experience for players.
  • Respond to player inquiries and provide accurate and helpful information about game features, mechanics, rules, and policies.
  • Troubleshoot and resolve technical issues related to gameplay, connectivity, and other gamerelated problems.
  • Follow established procedures for handling player reports, feedback, and suggestions, and escalate complex issues to appropriate team members when necessary.
  • Keep uptodate with game updates, patches, and changes, and communicate relevant information to players.
  • Monitor ingame chat, forums, social media, and other communication channels to identify and address player concerns, violations of game rules, and inappropriate behavior.
  • Collaborate with other team members, such as game developers, community managers, and moderators, to provide feedback and suggestions for improving the game and player experience.
  • Assist with testing and quality assurance of game features, updates, and new releases.
  • Participate in team meetings, trainings, and other activities as required.

Qualifications:

  • High school diploma or equivalent.
  • Passion for and knowledge of the gaming industry and popular games.
  • Excellent communication skills, both written and verbal.
  • Strong customer service orientation and ability to handle player inquiries and issues with professionalism and patience.
  • Ability to troubleshoot and resolve technical issues related to games and gaming platforms.
  • Familiarity with common gaming platforms, tools, and software.
  • Ability to work independently and as part of a team in a fastpaced and dynamic environment.
  • Strong problemsolving skills and ability to adapt to changing situations.
  • Flexibility to work irregular hours, including evenings, weekends, and holidays, as required.
  • Familiarity with community management, moderation, or customer support in a gaming environment is a plus.


This job description is intended to convey information essential to understanding the scope of the Game Assistant's position and is not exhaustive of all responsibilities, duties, and skills required.

The Game Assistant may be required to perform other duties as assigned by management or team leads.

Salary:
From AED3,000.00 per month

Ability to commute/relocate:

  • Sharjah: Reliably commute or planning to relocate before starting work (preferred)