Front Office Supervisor

1 week ago


Ajman, Ajman, United Arab Emirates Apt Resources Full time

FRONT OFFICE SUPERVISOR:

Job ID :2892

Location :
Ajman - United Arab Emirates

Industry :
Hospitality / Tourism / Recreative

Functional Area :
Front Office / Reception

AED 2, ,500.00

Other Benefits :
Accommodation, transportation, service charge, health card insurance, air ticket and other hotel benefits

GCC Driving License :
Not

**Description: - FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES:

  • Ensure Outstanding customer care at all times.
  • Maintains a friendly, cheerful and courteous demeanour at all times.
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
  • Responds to telephone and inperson inquiries regarding reservations, hotel information and guest concerns.
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures.
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Adhere to company credit limit / floor limit policies.
  • Allocate rooms to expected arrivals after checking the guests preferences and special requests.
  • Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
  • Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wakeup calls, enabling DND (Do Not Disturb) and paging for inhouse guests.
  • Cross Check all billing instructions are correctly updated
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
  • Performs other duties as assigned, requested or deemed necessary by management.
  • Ensure Front office log book and hotel log book is always updated and actioned upon.
  • Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
  • Participate in hotel committees and task force assignments.
  • Assist all departments in servicing the guests during high volume periods.
  • Takes responsibility in the absence of the Duty Manager / Front office manager
  • As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.


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