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Cafm Help Desk Officer
1 week ago
Job Requirements:
- Bachelor's Degree level education.
- Good Communication Skills.
- Minimum 2 years working experience in a Facility Management Company.
- Good Knowledge on MEP, ELV Activities.
- Strong Interpersonal skills, initiative, analytical thinking, decisionmaking and leadership abilities.
- Perfect command of spoken and written English.
Responsibilities:
- Provide a helpdesk function to deliver related managing agent services.
- Assist the operations team in the daily operations of the CAFM system.
- In conjunction with the helpdesk manager, produce reports to performance levels.
- Ensure customer issues are professionally resolved
- To meet or exceed Targets and KPI requirements set by senior management from time to time.
- Manage and coordinate the data for PPM's and reactive schedules to ensure optimization of maintenance service delivery.
- Ensure MEP workflow processes are tracked, monitored and implemented on a continuous basis.
- Accurate data entry for assets, locations, checklists, utility consumption etc.
- Accurate updating and maintenance of the CAFM system.
- Proactively monitor and take corrective action on outstanding PPM and reactive maintenance calls
ACCOUNTABILITIES:
- Establish and maintain good working relationships and lines of communication with peers, client and supply chain representatives
- Good communication with the FM MA staff, vendors and supply chain from a helpdesk perspective
- Perform emergency support duty, if required
- Accurate capture and inputting of all required information
- Close relations with Maintenance planners and coordinators to ensure operational effectiveness
Salary:
AED4, AED4,001.00 per month
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)
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