Cluster Training Manager

2 weeks ago


Dubai, Dubai, United Arab Emirates Th8 Palm Hotel Full time

Position Overview:


As a Training Manager your primary responsibility is to develop and implement training programs to enhance the skills and knowledge of the workforce within the hospitality establishment.

You will play a vital role in ensuring that employees deliver exceptional service, maintain high standards, and consistently exceed guest expectations.


Key Responsibilities:

  • Training Program Development:
Design and develop comprehensive training programs that cater to the specific needs of the hospitality establishment. This may include training for front-line staff, supervisors, and management.

  • Training Needs Assessment:
Conduct regular assessments to identify skill gaps and training needs within different departments. Collaborate with department heads to understand their requirements and ensure alignment with organizational goals.

  • Training Delivery:
Facilitate engaging and interactive training sessions that are customized to meet the unique needs of employees. Use a variety of training methodologies, including classroom sessions, on-the-job training, workshops, and e-learning platforms.

  • New Employee Orientation:


Develop and implement a structured orientation program for new hires to introduce them to the organization's culture, policies, and service standards.


  • Training Materials and Resources:
Create and maintain training materials, resources, and manuals to support consistent and effective training delivery. Keep all training materials up-to-date.

  • Performance Evaluation:
Monitor and evaluate the effectiveness of training programs through feedback, surveys, and performance metrics. Continuously analyze the impact of training on employee performance and make necessary improvements.

  • Continuous Learning:
Stay updated with the latest trends and developments in the hospitality industry and training methodologies. Implement best practices to enhance the overall training process.

  • Team Development:
Mentor and coach the training team, providing guidance and support to ensure they deliver training effectively.

  • Compliance and Standards:
Ensure that training programs align with industry regulations, health and safety standards, and the organization's policies and procedures.

  • Communication and Collaboration:
Foster a positive working relationship with various departments, fostering open communication to identify training needs and address any issues.

Qualifications and Requirements:

  • Bachelor's degree in Hospitality Management, Human Resources, Education, or a related field.
  • Proven experience as a Training Manager or similar role within the hospitality industry, preferably in the UAE.
  • Strong knowledge of hospitality operations, service standards, and industry best practices.
  • Excellent presentation and facilitation skills.
  • Proficient in using various training methodologies and techniques.
  • Familiarity with learning management systems (LMS) and elearning platforms.
  • Strong leadership and interpersonal skills.
  • Ability to collaborate with diverse teams and foster a positive training culture.
  • Fluent in English; knowledge of Arabic or other languages is a plus.

Job Types:
Permanent, Full-time

Application Deadline: 25/11/2023
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