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Director of Learning
3 months ago
Explore a world of breathtaking locations and get inspired by one of our 5.500 properties and 40+ hotel brands in 110+ countries, from luxury to economy.
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Director of Learning & Development | ALL – Accor Live Limitless Dubai | Apply Now
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Key Roles & Responsibilities
Conducting Training needs analysis for the hotel.
Assist in the creation, implementation and facilitation of a Hotel Training Plan and budget that is aligned with the hotel's goals and strategic plan
Initiate, co-ordinate, execute and follow-up on all training activities within the hotel
Ensure coordination and delivery of training programs of all internal providers
Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked
Assist each department in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders
Provide support and development of Departmental Trainers as required
Design and Implement effective processes and tools for learning evaluation and reporting
Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry
Negotiate, oversee and follow up on learning facilitated by external providers
Update training information in employee HR System, maintain accurate records of activities and participant information
Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
Prepare monthly forecasts of training related expenses
Participate in regional meetings / workshops and ensure such activities are rolled out as required in the hotel
Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all colleagues
Assisting with general support for HR office (including front counter, benefits and recruiting) and participate and assist in other projects as required
Champion all Employee Engagement (EES) activities, Committee related initiatives including monthly recognition, Committee Meetings and Team Gatherings
Drive engagement and culture throughout the hotel.
Qualifications
PERSONAL ATTRIBUTES
Solid communication skills, both written & verbal
Engaging presence
Warm and inviting style of presentation
A confident & dynamic public speaker, able to communicate and interact effectively with all levels of an organization
Enthusiastic and positive personality; effective leader and team player, possessing a high degree of professionalism and sound human resources management capabilities
Strong organizational skills, works well on their own, able to set and meet deadlines with quality results
Qualifications
Degree in Hotel/Human Resources Management or its equivalent
Certificate or Diploma in L&D practice
Working knowledge of Excel, MS Word, PowerPoint & Publisher
Experience
Minimum 3 – 5 years of experience in the Hospitality Industry, with minimum of two years in a Leadership role
Human Resources experience a definite asset
Interaction Management, MBTI, FranklinCovey facilitator an asset
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