Arabic Speaking Call Center Executive

1 week ago


Dubai, Dubai, United Arab Emirates Gargash Hospital Full time

We are looking for a Arabic Speaking Call Center Executive to join one of our Medical Center Managed by Gargash Hospital.


JOB SUMMARY:


To receive and answer calls from patients requiring medical services or clarification regarding a medical entity, this includes appointments and scheduling of the patient to their desired doctors.


DUTIES AND RESPONSIBILITIES:

  • Schedules appointment of patient to their desired doctors.
  • Provides concrete hospital direction and location to the callers.
  • Set as a directory to the hospital staff and patients, by giving the number and exact location of the person or doctor they are intended to visit.
  • Maintain current listing of locations/ extension of staff/ patients to expedite relaying of calls.
  • Announce notification and codes for the entire hospital.
  • Perform other applicable task and duties assign within the realm of his/her knowledge, skills and ability.
  • Maintain the high standard of telephone etiquettes when answering calls.
  • Receive calls requiring medical care, and provide the information needed.
  • Understand the requirement of the callers and provide precise information.
  • Well versed with all kinds of information that the call center must deals with.
  • Identify and escalate priority issues.
  • Listen to the request of the caller and either solve the query (if can) or direct the call to the concerned department.
  • Transfer calls to the respective place as per caller's requirements.
  • Must have update list (Visiting Doctor, Procedure, Ads etc.) from HR & Marketing Department as well.
  • Responds quickly and accurately to disaster and emergency situations as required, remaining calm.
  • Interrupt a busy line if there is an emergency.
  • Make overhead announcements.

Qualification & Experience:

  • Bachelor's Degree /Diploma or its equivalent
  • Minimum of two (2) recent years of experience in the Health Care Field

Knowledge / Technical Skills:

  • Very Good Computer Skills (Word, Excel, PowerPoint etc.).
  • Effective & Efficient Communication Skills.
  • Ability to Work as an Efficient & effective Team Member Ability to Handle Projects.

Personal Abilities / Competencies:

  • Excellent interpersonal and communication skills.
  • Good command of written and spoken English language.
  • Proactive and able to successfully prioritize competing priorities.
  • Organized and able to work methodically.
  • Able to efficiently multitask
  • The ability to effectively lead a professional team as well as receiving direction from the management.

Job Types:
Full-time, Permanent

Salary:
AED4, AED6,000.00 per month

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