Coffee Operations Country Lead

2 weeks ago


Dubai, Dubai, United Arab Emirates Talabat Full time

We're looking for a Coffee Operations Country Lead to join the team and focus on growing our own virtual coffee brand - Everyday Roastery.


The role will be responsible for managing the overall store operations under their portfolio and drive key operational metrics to improve overall performance.

What's On Your Plate?

Operations:

  • Manage & plan the forecast for all stores to drive a seamless operational flow.
  • Develop a strategic approach to operational plans for the team members in store, managing the execution of these plans to drive impact and results.
  • Optimize current space within stores by supporting the team in planning the requisitions effectively.
  • Ensure menu availability is 95% & above for all stores. Determine and implement options to correct sales underperformance or to maximize sales opportunities.
  • Lead the key store operating metrics and drive them at an optimal level.

COGS & Inventory Management:

  • Responsible for managing COGS of individual stores. Address challenges, assist the team to fix them by deep diving and problem solving.
  • Ordering, Receiving, and Transferring of stocks are accurately inbounded from suppliers & intrastores.
  • Ensure entries on POS are validated thoroughly.
  • All compliance related activities are closely monitored and adhered to.

Quality Standards:

  • Ensure food & beverage quality is monitored for all stores.
  • Drive hygiene & food safety practices within stores to ensure local regulations are met.

Training & Development:

  • Supporting new launch initiatives by training team members on products.
  • Manage overall development of the team by effective coaching.

Administrative:

  • Complete administrative tasks such as record keeping, and reporting within stores.
  • Ensure stores follow the receiving process for compliance purposes.
  • Engage in managing vendor relationships flagging issues with quality of goods and service
What did we order?

  • 5 years of operations management experience within the hospitality or food service industry.
  • Knowledge with coffee preparation techniques and equipment handling is preferred.
  • Multisite management of stores (Dark store or Cloud kitchen experience is a big plus)
  • Experience in a complex fastpaced environment

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