Customer Relationship Associate

1 week ago


Dubai, Dubai, United Arab Emirates Emirates Minting Factory LLC Full time

As part of the dedicated Compliance Team, guide the clients and suppliers with regards to onboarding, specifically relating to KYC / AML, as well as EDD and CDD, and follow up on the required supporting documents from the client or supplier.


  • Provide feedback to the team on the quality of the information provided and whether all required supporting documents are in place to complete the new client/supplier profile accurately and adequately.
  • Act as the point of contact between the / supplier, and compliance team for all compliancerelated matters and ensure the completion of all the required documentation related to onboarding and transactions according to the relevant internal policies and procedures.
  • Undertake periodic and eventdriven reviews on highrisk as well as PEP accounts by reviewing KYC files and transactions and ascertaining any further and/or new supporting information that is required, particularly with regards to SOW and SOF.
  • Provide regular updates on the progress of the new client/supplier onboarding and requested (pending or expired) documents.
  • Keep track and continuously follow up on the client/supplier onboarding, requested (pending or expired) documents, or any transactionrelated missing documents.
  • Conducting business reviews of clients and suppliers to maintain and carry out relationships with clients and suppliers.
  • Ensure uptodate knowledge of the regulatory obligations on AML / CFT financial crime risks with regards to KYC / CDD.
  • Ensure uptodate knowledge of the AML, CFT, / CPF red flags with regards to the onboarding and transaction to timely identify and raise any relevant suspensions.

Qualifications:

  • A bachelor's degree in business administration or any related field.
  • A minimum of 1 year's experience is a must in the same DPMS sector.
  • Excellent interpersonal and communication skills.
  • DPMS product and market knowledge.
  • Positive attitude focused on customer interactions and followups.

Salary:
AED3, AED6,000.00 per month

Experience:

  • DPMS: 1 year (required)

Ability to Commute:

  • Dubai (required)

Ability to Relocate:

  • Dubai: Relocate before starting work (required)

Willingness to travel:

  • 75% (required)


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