Customer Experience Associate

1 week ago


Dubai, Dubai, United Arab Emirates AlaanPay Technology Ltd Full time
Customer Experience Associate (Russian Speaker)Customer Experience Associate
  • Russian SpeakerAlaan is in the process of making spend management and corporate expenses as easy as possible in the $3 Trillion+ Middle Eastern B2B payments market by bringing its product offering to medium and large businesses in the UAE.
Alaan is a highly Customer-obsessed organization, putting our users' needs above all else.

Hence we are looking for a Customer Success Associate with the same values to help us take our mission of Customer obsession into the hands of our users.


Key responsibility would include:
Build relationships with Customers, be the first point of contact for Customer interaction (Whatsapp, Email, Phone)

Understand the needs of Customers and propose solutions to meet those unique business needs.
Thoroughly understand product and expense processes on the Customer side and make improvement suggestionsBalance autonomy in solving problems with awareness of escalation necessitiesWork cross-functionally to improve the product/experience for the CustomerBe the product expert to the Customer and the Customer expert to the product teamProactively and diligently follow up on issues raised by CustomersHelp Alaan continuously improve the way it serves its CustomersYou would be the perfect fit:
Strong communication skills, both written and oral, and a high degree of confidence in speaking with CustomersHelping others succeed and improve gives you energyYou are trustworthy and others perceive you as trustworthyYou can understand a problem, break it down, and identify logical next stepsVery organized and meticulous (no customer issue falls through the cracks)

Greater than 1-year experience in similar roles (ideal but not mandatory)You love working against a goal - and you will independently identify what is needed to reach the goalStrong listening skills, empathy, and problem-solving abilitiesBackground in Fintech or B2B SaaS would be an added advantageDemonstrated ability to work solo as well as being a productive team memberHave a strong work ethic and are eager to learn and make new connections with prospectsStrong fluency in Russian and English, both written and oralWhat your ideal day in Alaan would look like:
Staying in constant touch on a Customer-facing front and serving as a bridge between the user and the Customer team to help hash out any issues if they occurConstantly helping users make the most of their Alaan experience by suggesting features that are best suited for each individual Customer, according to their needsCollecting feedback from users to help collaborate with the Product team for development/improvements to the productDiligently prioritizing and following up on issues with the product/tech teamWhy work at AlaanFully remote culture with a seriously high degree of flexibilityHigh ownership, high responsibility - align on the problems you want to solve and run with itAlaan is a tested model but in a new market, hence it is a chance to be a part of a rocket ship that is just waiting to take offCompetitive compensation and health benefitsEquity compensation for all employees to bring a high degree of ownership into your work, so as the company grows, you grow with itFrequent company off-sites to keep the remotely distributed team closely knit togetherStart simplifying your business spend with Alaan
#J-18808-Ljbffr

  • Dubai, Dubai, United Arab Emirates Almed Retail Full time

    Deliver customers' insight and prepare report on the same to his/her line manager after performing data analysis utilizing analytical skills Responsible for identifying different customer profiles and carrying out the customer service activities by defining market sectors and customer selection based on customer profiling and segmentation under direct...


  • Dubai, Dubai, United Arab Emirates Agoda Full time

    Associate Director- Customer Experience Jobs In Dubai | AgodaFor More Top Organization Jobs Click HereDescription:This role will also play a significant part in connecting with cross departmental stakeholders to support and co-create plans to successfully implement global change initiatives in our Customer Experience Group (CEG).Responsibilities:Establish...


  • Dubai, Dubai, United Arab Emirates Emerson Full time

    At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We take pride in the people who make Emerson great. We believe that bringing together bright, enthusiastic, and talented people from a variety of backgrounds and cultures promotes the birth of new ideas and an exciting energy level.At Emerson, we...


  • Dubai, Dubai, United Arab Emirates HungerStation | هنقرستيشن Full time

    Associate User Experience Researcher | HungerStation | هنقرستيشن is the biggest online food ordering platform in the region. Connecting thousands of restaurants with their customers across the kingdom of Saudi Arabia & Bahrain. Through its state of the art technologies and advanced logistics, HungerStation emerged as an enabler for the whole...

  • KPMG Lower Gulf

    1 week ago


    Dubai, Dubai, United Arab Emirates Senior Associate Full time

    KPMG Lower Gulf | Senior Associate DubaiFor almost 50 years, KPMG Lower Gulf Limited has been providing audit, tax and advisory services to a broad range of domestic and international, public and private sector clients across all major aspects of business and the economy in the United Arab Emirates and in the Sultanate of Oman. We work alongside our clients...


  • Dubai, Dubai, United Arab Emirates Sleekflow Full time

    About SleekFlowJoin SleekFlow, a thriving SaaS startup that is experiencing rapid growth thanks to the support of renowned investors like Tiger Global and Gobi Partners. Our mission is to shape the future of communication by empowering companies to center all their workflows around meaningful conversations, and as a member of our team, you will have the...


  • Dubai, Dubai, United Arab Emirates Emerson Full time

    Customer Service Associate Jobs in Dubai | Emerson CareersFor More Top Organization Jobs:Click Here1- Customer Service AssociateJob: Full TimeLocation: Dubai, UAEDescription:The Customer Service Associate is responsible for interfacing with customers, suppliers, Local Business Partners and factories in functional areas such as providing order status updates,...


  • Dubai, Dubai, United Arab Emirates 1004 Gourmet Full time

    AMAZON experience or related field is a must. Ability to use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers. Listening to customers' concerns and handling complaints and returns Giving detailed explanations of services or products. Working with a sales team to create better methods to address...


  • Dubai, Dubai, United Arab Emirates A&A Associate LLC Full time

    Operations Coordinator | A&A Associate LLC DubaiA & A Associate is a UAE registered Management Consultancy firm providing cost-effective value-added solutions to meet all your business needs under one roof. We follow the highest level of professional ethics and quality in our services.We are currently seeking a reliable and organized Operations Coordinator...


  • Dubai, Dubai, United Arab Emirates Amazon Full time

    Delivery Station Customer Service Associate | Amazon DubaiAmazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace...

  • Customer Experience

    1 week ago


    Dubai, Dubai, United Arab Emirates e& enterprise Cloud Full time

    Customer Experience (CX) Consultant | e& enterprise Cloud DubaiAt e& enterprise, we play a leading role in customer cloud transformation in the UAE. With our multi-cloud solutions, we enable our customers to get business results faster and mitigate risk by leveraging the right cloud platform and the right cloud services to run, manage and grow their...

  • Customer Experience

    1 week ago


    Dubai, Dubai, United Arab Emirates e& enterprise Cloud Full time

    Customer Experience (CX) Consultant | e& enterprise Cloud DubaiAt e& enterprise, we play a leading role in customer cloud transformation in the UAE. With our multi-cloud solutions, we enable our customers to get business results faster and mitigate risk by leveraging the right cloud platform and the right cloud services to run, manage and grow their...


  • Dubai, Dubai, United Arab Emirates Siemens Full time

    Associate Customer Jobs In Dubai UAE 2023 | SiemensFor More Top Organization Jobs Click HereDescription:We are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales/Responsibilities:Ensure high levels of customer satisfaction through excellent sales serviceAssess customers needs...

  • Customer Experience

    1 week ago


    Dubai, Dubai, United Arab Emirates Provident Real Estate Full time

    Real Estate Job in Dubai | Customer Experience (CX) Consultant | Provident Estate Customer Experience (CX) Consultant Dubai, UAE Role Summary:As a CX Consultant at Provident, you will be a key part of the Operations Department of the company, contacting potential or existing customers to inform them about our products and services using scripts or...


  • Dubai, Dubai, United Arab Emirates CXG Full time

    We are growing We are currently looking to hire an Emirati National Customer Success Associate for our office in Dubai.This role requires an enthusiastic quick learner with interest in retail / luxury and customer experience. Key drivers of success are acute organizational skills and a problem-solving mindset._ We are open to consider fresh graduates._Who we...


  • Dubai, Dubai, United Arab Emirates Amazon Full time

    Delivery Station Customer Service AssociateJob ID: | Q-Express Documents TransportAt Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and...


  • Dubai, Dubai, United Arab Emirates Agile Consultants Full time

    Customer Service Associate Jobs in Dubai | Agile ConsultantsJobs Responsibilities:– Answer inbound calls, respond promptly and professionally to customers' inquiries about products and services.– Manages and updates order details using ERP System in a timely manner.– Receiving orders, ensure accuracy in billing charges, payments and dispatch of SKU's...


  • Dubai, Dubai, United Arab Emirates Aster DM Healthcare Full time

    Associate Customer Jobs In Dubai UAE | Aster DM HealthcareFor More Top Organization Jobs Click HereThe Customer Service Executive will meet and greet the patients and solve their queries if they have any. And provide strategic directions toward achieving higher levels of performance and customer satisfaction.Responsibilities:Welcome & greet patients & ask...


  • Dubai, Dubai, United Arab Emirates ADCB Careers Full time

    Associate – Customer Contact Services Jobs in Dubai | ADCB CareersFor More Top Organization Jobs Click HereJob ResponsibilitiesToprovide Internal and External customers with accurate information regarding ADCB products and services.Handle telephonic enquiries and cross-selling of ADCB Retail Banking products.Provide correct information to all customers...


  • Dubai, Dubai, United Arab Emirates Homes R Us Full time

    PREFERABLY FEMALECustomer Engagement: Greet and welcome customers as they enter the store, providing a warm and inviting atmosphere. Help and provide product information to customers, helping them make informed purchasing decisions. Address customer inquiries, concerns, and requests promptly, ensuring their needs are met effectively.Product Knowledge:...