![Transguard Group](https://contents.bebee.com/companies/ae/transguard-group/avatar-MfbPU.png)
Manager – Contact Centre Jobs in Dubai
1 week ago
Job Responsibilities:
Review the overall contact center strategy & develop the required business rules for the contact center and associated platforms (i.e. IVR setup) aligned to the objectives and goals.
Set the integration requirements between the contact center omni channels to deliver the best customer experience.
Set the end to end customer contact processes through the different omni channels in line with industry best practice.
Staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service.
Job Requirements:
Minimum 5 years' experience in defining and establishing contact centers or call centers in a service-oriented industryMinimum 7 years' experience in managing and reporting on cross functional teams within contact centerPrevious knowledge and experience in best practices and emerging trends in establishing contact centers in service-oriented industries, preferable aviation
#J-18808-Ljbffr
-
Contact Centre Manager Jobs in Dubai
1 week ago
Dubai, Dubai, United Arab Emirates Transguard Full timeContact Centre Manager Jobs in Dubai | Transguard Jobs Online ApplyResponsibilities:Identify requirements based on customer requirements and ensure contact centre processes deliver on customer needs.Develop and refine contact center promise & commitment marketing messaging.Track the monthly expenses and resources performance against contract.Liaise with...
-
Contact Centre Team Leader
1 week ago
Dubai, Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual and contact centre targets and objectives. Assist the Manager in driving improved overall performance in the department.Job Outline: Coach, develop, and motivate a team of agents within the contact centre....
-
Contact Centre Team Leader
1 week ago
Dubai, Dubai, United Arab Emirates GCH HR CONSULTANCY Full timeReal Estate/BPO/Banking/Finance/Collections agency industry sectors._Job BriefThe role of the Team Leader is to lead, manage, engage, and develop a team of telephony advisors who provide front line sales and support to our guests or travel agent partners. This role is key in supporting the delivery of the company key performance targets and the Contact...
-
Contact Centre Team Leader
1 week ago
Dubai, Dubai, United Arab Emirates MISTER BAKER LLC Full timeLead and manage a team of customer service representatives to achieve performance targets and service level agreements. Provide ongoing coaching, training, and development to team members to enhance their skills and knowledge. Monitor and evaluate team performance, providing feedback and implementing corrective actions as necessary. Foster a positive and...
-
Vp - Sales (Contact Centre)
1 week ago
Dubai, Dubai, United Arab Emirates Nuvinci Marketing Management L.L.C Full timePurpose:To Manage outbound Sales operations in the Contact Centre services environment to attract investors in international stock market and head the P&L for the sales team.Technical Skills Lead and oversee the Contact centre division of identifying investors in international stock market to a list of qualified prospects Drive and manage the Contact centre...
-
Contact Center Supervisor
1 week ago
Dubai, Dubai, United Arab Emirates DP World Dubai Full timeThe job posting is outdated and position may be filled • Provide helpful feedback and positive communication to motivate contact centre agents to minimize agent attrition rate.• Identify the enquiries and queries received by other departments and business units and delegate tasks and responsibilities to team members.• Provide intensive and on-going...
-
Centre Manager Jobs In Dubai
1 week ago
Dubai, Dubai, United Arab Emirates Nathan & Nathan Full timeCentre Manager Jobs In Dubai | Nathan & NathanAbout the jobWe are looking for aCentre Managerfor the Down Syndrome Health Centre who will be responsible for overseeing operations, ensuring high-quality healthcare services for individuals with Down syndrome, and creating an inclusive environment for patients, families, and staff.Qualifications:Bachelor's...
-
Centre Manager Jobs In Dubai
1 week ago
Dubai, Dubai, United Arab Emirates Nathan & Nathan Full timeCentre Manager Jobs In Dubai | Nathan & NathanAbout the jobWe are looking for aCentre Managerfor the Down Syndrome Health Centre who will be responsible for overseeing operations, ensuring high-quality healthcare services for individuals with Down syndrome, and creating an inclusive environment for patients, families, and staffQualifications:Bachelor's...
-
Supervisor - Contact Centre
1 week ago
Dubai, Dubai, United Arab Emirates 720 Transform Consulting Full timeSupervisor - Call centre- (Incoming, outgoing, WhatsApp, Social media interactive)Position Requirement:Worked in call centre for 3 years and 1 year in Supervisor positionGood leadership skills to manage 3 resources.Good service orientedSelling skills capabilityFlexible on timingsSalary: AED9, AED12,000.00 per monthEducation: Bachelor's (required)Experience:...
-
Manager, Academic Success Centre
1 week ago
Dubai, Dubai, United Arab Emirates University of Wollongong in Dubai Full timeAbout UOWDEstablished in 1951 and ranked in the top 1% of universities worldwide*, Australia's University of Wollongong is a global brand with international campuses in Dubai, Hong Kong and Malaysia.University of Wollongong Dubai (UOWD) offers over 40 internationally recognised bachelor and master degrees spanning 10 in-demand industry sectors. All of our...
-
Centre Assistant/ta
1 week ago
Dubai, Dubai, United Arab Emirates SENSATION STATION CENTRE Full timeCENTRE ASSISTANT/ TA (EARLY YEARS)We have an exciting opening for a Centre assistant in our specialist Therapy Centre.This role will include a range of roles which include the cleaning and upkeep of the centre, supporting other staff, front desk cover and assisting with our clients.Start Date preferably with one month's Notice or...
-
Team Lead Contact Center
1 week ago
Dubai, Dubai, United Arab Emirates Global Career Heights (GCH) Full timeWe are GCH Human Resource currently hiring for one of our reputed leading developers in Dubai LocationDesignation: Team Leader Contact CenterExperience: 4 to 5 Years of exp in Contact CenterLocation: DubaiResponsibilities: To ensure the effective and efficient running of the Call Centre. To ensure that all guests have the best possible experience of Chill...
-
Dubai, Dubai, United Arab Emirates Delma Group Full timeExperience Centre Manager Jobs In Dubai UAE 2023 | Delma GroupFor More Top Organization Jobs Click HereDescription:We are looking for an experienced Centre Manager to take overall responsibility for film and television show production:/Responsibilities:Flexible and smart public speaker, able to talk about the Experience.Centre space and digital capabilities...
-
Dubai, Dubai, United Arab Emirates ADCB Careers Full timeAssociate – Customer Contact Services Jobs in Dubai | ADCB CareersFor More Top Organization Jobs Click HereJob ResponsibilitiesToprovide Internal and External customers with accurate information regarding ADCB products and services.Handle telephonic enquiries and cross-selling of ADCB Retail Banking products.Provide correct information to all customers...
-
Customer Support Centre
1 week ago
Dubai, Dubai, United Arab Emirates Ikea Dubai Full timeThe job posting is outdated and position may be filled Responsibilities: Plan for future expected inbound call volumes and co –worker requirements to ensure the service levels are met Work towards achieving first call resolution and thereby reducing repeat visits Secure that the department works ethically and in compliance with internal procedures and H&S...
-
Purchasing Supervisor Jobs in Dubai
1 week ago
Dubai, Dubai, United Arab Emirates Pullman Creek Centre Full timePurchasing Supervisor Jobs in Dubai | Pullman Dubai Creek CentreDescription:As a Purchasing Supervisor. You should have proven experience as a Purchasing Supervisor or in a similar role, preferably in the hospitality industry.Responsibilities:Managing purchase orders, completing and maintaining purchase orders for raw goods, materials, and supplies.Oversee...
-
Dubai, Dubai, United Arab Emirates Jobs for women in Dubai and UAE Full timeBursar Cum Administration at Jumeriah International Nurseries (JINS) Accounting | FinanceListed On: 11 June 2024Expires On: 11 July 2024 Dubai Jumeriah International Nurseries (JINS) are looking to recruit young, experienced, and dynamic Accountants & Bursars to join their wellestablished chain of Nursery/Early Childhood Centres in DubaiAbout Us:Jumeriah...
-
Jobs in Dubai 2022
1 week ago
Dubai, Dubai, United Arab Emirates Clinic Manager Full time1- Clinic ManagerJob: Full TimeLocation: Dubai, UAEDescription:To manage and monitor Clinic operations and enhance the Clinic service offering by building a strong referral base aimed at sustainable business growth and developmentJob Responsibilities:To effectively and efficiently manage the teamManage all financial processes and practices within the Clinic...
-
Dubai, Dubai, United Arab Emirates Hilton Worldwide, Inc. Full timeJob Description - Hostess at Waldorf Astoria Dubai International Financial Centre (HOT0AO3B)Job DescriptionHostess at Waldorf Astoria Dubai International Financial Centre(Job Number:HOT0AO3B)Work LocationsWork Locations:Waldorf Astoria Dubai International Financial CentreDubai International Financial CentreDubai74777A Hostess at Waldorf Astoria Dubai...
-
Contact Center Manager
1 week ago
Dubai, Dubai, United Arab Emirates Samsung Electronics Company Limited Full timeThe Contact Center Manager is responsible for directing, managing, planning, organizing, and implementing departmental goals, objectives and strategies to achieve service excellence and customer satisfactionKey Objectives: Efficiently manage SGE's Regional Call Center operation VOC & CS_Risk Center operation handling CQI Index achievemnet(KPIs Monitoring &...