Customer Care Strategy Manager

1 week ago


Dubai, Dubai, United Arab Emirates RTA Dubai Full time
The job posting is outdated and position may be filled
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Responsibilities:

  • Escalate to the Top management issues being raised by customers to take the right decision about developing the RTA business.
  • Prepare annual Section budget for the Customer Services Department Director ' s approval and ensure budget costs are not exceeded.
  • Review and update classification of customers accordingly to the main services provided by RTA in line with Framework for Integrated Customer Insights (FICI) segmentation and service redesign project.
  • Ensure implementing the knowledge system and managing the lesson learned from the customer interaction with RTA.
  • Ensure section staff provides best in class customer service in dealing and interacting with public and customer.
  • Conduct corporate councils with stakeholders within and outside the RTA (RTA Agencies and Departments, Dubai Model, Other Government Entities, Corporate Organizations, Universities etc.) for obtaining customer insights.
  • Identify the needs of each segment of customers at agency level for the service provided by RTA through FICI tool and the master data management and its analytics tool

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