Customer Care Trainee

1 week ago


Dubai, Dubai, United Arab Emirates Chalhoub Group Full time

INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East.

The Group, in its endeavor to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories.

More recently, the Group expanded its expertise into new categories of luxury watches, jewelry, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart.

Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.


Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.


To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally.

This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing.

The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.


What you'll be doing


Our
Customer Care trainee is primarily customer experience oriented and will be involved in creating and building relationship with our customers through managing their enquiries, waiting list, preferences, etc.

Most importantly, our Consultant will provide exceptional service levels to ensure that our customers enjoy the best shopping experience when getting in touch with us.


  • Dispatching orders to the courier
  • Monitoring the flow of the orders
  • Inbound and outbound calls

What you'll need to succeed

  • Fluent Arabic and English.
  • Great Communication skills.
  • Flexible to work evening shifts
  • Excellent communication skills.
  • Able to demonstrate a high level of technical ability and must show an affinity with the luxury consumer
  • Commercial, sales driven approach is essential
  • Ability to achieve results through influence and problem solving
  • Flexible attitude and positive approach
  • Selfmotivated, proactive and energetic
  • Team player

What we can offer you
With us, you will turn your aspirations into reality.

We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

Our Group offers diverse career paths for those who are extraordinary, every day.


We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

To view all our perks and benefits, click here.

We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

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