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Hostess

3 months ago

Dubai, Dubai, United Arab Emirates HILTON Full time

As a Hostess, you are responsible forgreeting guests and serving the needs of guests who experience thefood & beverage facilities of the hotel. A RestaurantHost/Hostess is also responsible for organising and maintainingorder within the restaurant reservations area, including thelogging of bookings and enquiries. Specifically, you will beresponsible for performing the following tasks to the higheststandards:

  • Follow thephone standards as per standard operating procedures (SOP) andrespond to bookings and all enquiries
  • Greet allguests to the correct standard and escort them to their allocatedtables with menus and wine list
  • Present thewaiter in the station according to theSOP
  • Ensure that the log book is completed aftereach service period
  • Keep tidy the host/essdesk
  • Answer all telephone calls to the correctstandards and deal with all guest enquiries andreservations
  • Ensure the reservation diary iskept up to date with all guest names, telephone numbers, guestinformation and special requests
  • Allocate dailybookings to the table plan
  • Ensure that all themenus and memos are ready at the desk prior eachservice
  • Demonstrate knowledge of the menus andwine list and readiness to answer any enquiries from theguests
  • Comply with hotel licensing regulationsas well as health and safety and fireregulations
  • Ensure an adequate supply ofchecks, printer rolls and neat storage of each