Omni & Store Techno Functional Lead

1 week ago

Dubai, Dubai, United Arab Emirates Halian International Full time

Job Purpose:


Lead Omnichannel and store modules for a major Retail ERP transformation program, focusing on XStore POS and Omnichannel retail environment.

Implement XStore with SAP S/4Hana, ensuring smooth operations in a luxury retail setting.

Strategic Roles and Responsibilities:

  • Strategically support ERP transformation aligned with business stakeholders and SI Partner.
  • Ensure timely and quality delivery of modules within budget, emphasizing vanilla system and process delivery.
  • Oversee business engagement, requirements, and solution design for Omnichannelenabled XStore POS.
  • Implement and configure POS hardware, infrastructure, and ensure PCI compliance specifications.

Functional Roles and Responsibilities:

Business Engagement & Requirement:

  • Define and model business processes in collaboration with key business Subject Matter Experts (SMEs).
  • Handson experience and business process expertise in Omnichannelenabled POS, Store fulfillment, Last Mile, and online marketplace channels.
  • Deep understanding of the Customer order life cycle for both online and instore operations.
  • Expertise in different types of Payments and Electronic Fund Transfer (EFT) integration with Banks for Retail POS.
  • Knowledge of designing, customizing, and configuring POS systems and integrated modules.

Solution Design and Configuration:

  • Translate business requirements into detailed technical specifications for Retail ERP solutions.
  • Provide solutions to address identified gaps and improve overall process efficiency.
  • Implementation experience of POS hardware, infrastructure, and PCI compliance specifications for a tightly integrated POS system.

Data Integrity:

  • Oversee the integration of data from various sources into the Retail POS and Omni system, ensuring data accuracy and integrity for effective reporting and analysis.
  • Develop and maintain data models to support performance management processes.

ERP Implementation & Testing:

  • Handson experience in the full cycle of Implementation, upgrade, and support projects.
  • Knowledge of Retail POS and Omnichannel Workflow and process.
  • Launch/Support experience of Omni modules on a fully functional Ecommerce website.
  • Experience in POS rollout in GCC countries, understanding localization, Fiscalization, and Tax rules.
  • Act as a liaison during User Acceptance Testing (UAT), defining test cases, validating functionality, and providing adhoc training and user support.

Change Management:

  • Involved in fullcycle, largescale endtoend Digital transformational projects, acting as a Change Management Champion for Business units.
  • Responsible for change management within the organization as applicable.

Performance Optimization and Continuous Improvement:

  • Experience in POS performance testing for a cloud environment.
  • Monitor postimplementation performance of Core ERP system processes, identifying opportunities for optimization and enhancements.
  • Collaborate with relevant teams to drive improvements in core ERP processes, ensuring alignment with evolving business needs.

Requirements:

  • Bachelors/Masters or Engineering in Computer Science or a relevant field. Retail Functional certification is preferred.
  • Minimum of 3 Implementation experiences in Retail ERP and POS systems, including Store Rollout.
  • Implementation experience in Retail Omnichannel, including Ecommerce, is an added advantage.
  • Strong knowledge of Retail industry processes across multiple business functions.
  • Wellversed with Project Management principles (Waterfall, Agile, Spiral, etc.).
  • Excellent communication skills to facilitate collaboration between business and technical teams and convey information to diverse stakeholders.
  • Solid understanding of change management principles and practices.
  • Proven knowledge of technical, commercial, and organizational issues impacting Program strategy and planning.
  • Strong technical background and ability to understand complex software functionality, design, and technical issues, driving the right priorities, tradeoffs, and resolutions.
  • Strong verbal and written communication skills, especially in the areas of teamwork, stakeholder management, and the ability to influence. Outstanding leadership and organizational skills.
LI-DM1

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