![Almed Retail](https://media.trabajo.org/img/noimg.jpg)
Customer Experience Associate
1 week ago
- Responsible for identifying different customer profiles and carrying out the customer service activities by defining market sectors and customer selection based on customer profiling and segmentation under direct supervision from his/her line manager
- Responsible for initiating and organizing mini surveys to gather deeper customer insights on CRMrelated topics
- Initiate activities in order to increase customers' consumption that will help build brand loyalty and also assist in developing and implementing CRM strategies
- Serve as a custodian of customer database, and responsible for the maintenance and management of customer data to ensure data integrity
- Responsible for creating reports for colleagues in different departments/sections that usually help improve business plans
- Propose recommendations on relationship strategies for different customer segments or for individual customers and ensure 100% follow up with them to increase customer retention rate
- Responsible for gathering requirements using customers' interviews and meetings, looking into potential customers, requirements, and workshops; customer service surveys, business processes related to customer service, cases, and scenarios to ensure that ALMED is up to the market standards and even better
- Provide timely and accurate monthly reporting of KPI
- Develop and own customer models to predict customer response rate, customer frequency rate, customer lifetime value (LTV), etc
- Diffuse situations with dissatisfied customers; when customers are unable to have their needs satisfactorily met thru talking to the concerned business location manager, then it is his/her role to step in and attempt to appease the customer
- Good mediation skills are important to performing this duty
- Provide updated and appropriate information on issues to customers verbally and in writing
- Provide regular reports and updates to other department managers
- Oversee a database of information on customer / consignee complaints
Job Types:
Full-time, Permanent
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (required)
Experience:
- customer service: 3 years (preferred)
- Food & Beverage: 2 years (preferred)
Language:
- Arabic (preferred)
- English (preferred)
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