Business Support Assistant
2 weeks ago
:
ABOUT WFP:
UN FLEET is an independent entity which builds on WFP and UNHCR's experience is setting-up self-sustaining vehicle leasing schemes and leverages this expertise and experience to offer the same light vehicle provision model to all other UN agencies.
By reducing the duplication of functions as well as administrative and transaction costs through the consolidation of sleet services,
UN FLEET is a tangible UN Reform initiative providing support across the United Nations system for the 2030 Agenda for Sustainable Development.
The Client Relations Officer will be the first point of contact in engaging with focal points at the various Client Agencies - both at the Headquarter and Country Office levels.
The focus will be on providing excellent customer service to Client Agencies, facilitating their onboarding to the
UN FLEET Portal and offering timely support to proactively address their needs for leasing of light vehicles through
UN FLEET.
WHY WORK AT WFP?
SAVING & CHANGING LIVES
- Make a difference the world will notice._
GLOBAL COMMUNITY:
- Build bridges that unite people across the world._
Being part of a global, diverse and multicultural community like WFP, will continuously expose you to new ideas and perspectives.
How we deliver our mission in deep respect for personal and cultural differences and close collaboration between every member of our global team, will certainly enrich your experience and knowledge on so many levels.
UNLIMITED POSSIBILITIES:
- Unlock possibilities you never thought you'd find._
LIFE-CHANGING EXPERIENCE:
- Reach beyond yourself and discover your true potential._
Join us to make a difference
Watch this video to know more about us
ORGANIZATIONAL CONTEXT:
At this level job holders are expected to take responsibility for completion of a range of business support activities requiring some interpretation of standard guidelines/practices.
Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to more junior colleagues.
JOB PURPOSE:
To deliver a wide range of business support processes and activities for a specific professional area of work, to facilitate effective service delivery.
JOB TITLE:
Business Support Assistant (Customer Service)
TYPE OF CONTRACT:
Service Contract
LEVEL:
SC 5
SALARY:
Starts from AED 15,983.22 per month (inclusive of pension), plus insurance and other benefits.
UNIT/DIVISION:
UN FLEET
DUTY STATION (City, Country):
Dubai, UAE
DURATION:
12 Months
Under the direct supervision of the Head of Client Relations, the incumbent will have responsibilities as outlined below:
KEY ACCOUNTABILITIES (not all-inclusive):
Provide customer service support to the Client Agencies of
UN FLEET
- Monitor the
UN FLEET Portal for new requests (both leasing and customer support requests). - Process leasing requests for Standard vehicles, nonstandard vehicles and accessories. Review leasing requests, coordinate with Client Offices (HQ, Regional and in country), liaise with
UN FLEET Shipping Associate for the estimated shipping cost and delivery time. - Provide Proforma Invoice and obtain client's confirmation on orders; follow up with clients to ensure timely recognition of confirmed orders and funding commitments. (such as, signed PFI and other supporting documents).
- Effectively manage, monitor, and track vehicle leasing requests and inquiries that are active and/or in the pipeline.
- Assist in obtaining confirmation of receipt of vehicles by Client Office and ensure GRN process is completed.
- Provide Final Invoices for Lease and Credit Notes (when necessary) to Clients.
- Keep records of details of inquiries, complaints, or comments, as well as actions taken; regular follow ups with the customers on the services provided.
- Extract data from Fleet Portal and Fleet Wave for analysis and reporting purpose.
- Liaise with internal teams and other stakeholders as required (e.g.,
UN FLEET Shipping,
UN FLEET Finance, UNHCR GFM, WFP Fleet Centre, UNHRD, etc.). - Follow up with Client focal points on the GRN, once confirmed update Finance and follow up with
UN FLEET Shipping to update the leasing request status in a timely manner. - Support the onboarding of newly signed Client Agencies to the
UN FLEET system. - Manage expectations of key Client Agency focal points through effective and transparent communication.
Collaborate with Internal
UN FLEET operational teams:
- Advocate on behalf of Client Agencies to ensure that orders are fulfilled according to defined service levels.
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