Assistant Restaurant Manager

1 week ago


Dubai, Dubai, United Arab Emirates Bluray Technical Services LLC Full time

Dimensions:
No

of employees:
Job Purpose


Assist the Restaurant General Manager in the management of a restaurant in accordance with Company Policies and Procedures and with shared responsibility for the achievement of designated customer, profit, sales, and employee P&L targets.

Key Result Areas

Performance Indicators

Planning & Organizing

  • Assist RM in developing AOP, RBP, and Budgets and in tracking restaurants KPIs, review with the team and develop improvement targets.
  • Replace RM during his absence in all duties & responsibilities.
  • Could be assigned any extra tasks by restaurant manager as per work needs.
  • Complete all shift/daily paperwork and assists the Restaurant General Manager in the completion of the weekly and monthly paperwork.

Sales

  • Assist RM in implementing the marketing plan
  • Assist the RM in implementing instore promotions and ensure that all staff are fully briefed to deal with the promotions
  • Keep the Restaurant General Manager informed of any competitive activity that is likely to affect the trading results of the restaurant.
  • Handling the scheduling of school visits and birthdays celebration reservations.
  • Assist RM to carry out local store marketing activities

Sales:

  • Total sales versus plan
  • Up selling activities versus plan

Financial Excellence

  • Assist the Restaurant General Manager to maximise the profitability oof the restaurant by monitoring food, pack, labour costs and controllable expenses to ensure these are inline with established targets.
  • Assist the Restaurant General Manager to prepare the weekly labor schedules to ensure all shifts properly staffed/managed and ensures that labor costs are inline with budget
  • Assist RM in tracking controllable profit and find ways to minimize deficiencies.
  • Prepare daily consumption & sales report
  • Determine the required stock levels and maintaining its level.
  • Ensure that all cash handling and instore banking procedures are adhered to at all times.
  • Ensure that the correct level of supplies are ordered, deliveries checked and that stock levels are monitored on a daily and weekly basis and any discrepancies fully investigated and reported.

Financial Excellence:

  • Food Cost % Vs Plan
  • Labor Cost % Vs Plan
  • Waste & Damage % Vs Plan
Wrapping Material Cost % Vs plan

Restaurant Excellence

  • Assist the RM in controlling the product quality, raw materials, purchasing and supplies.
  • Address personally dissatisfied customers and resolve the issue.
  • Ensure that all Statutory and Company Health, Safety and Food Hygiene regulations are followed and corrective action taken as necessary
  • Ensure QSC/CHAMPS standards are implemented
  • Maintain personal hygiene & grooming of his/her uniform
  • Ensure the awareness of restaurant staff with security, hygiene and health safety procedures
  • Ensure that problems that can not be dealt with are referred to the RM.
  • Ensure that all restaurant resources i.e labour, product, supplies and equipment are at correct levels to meet the various volumes of the business.
  • Ensure that the correct volume of product is prepared to meet the level of business and that the product control sheet is accurately maintained.
  • Ensure that the restaurant cleaning plan/rota is implemented as planned.

Restaurant Excellence

  • CHAMPS Scores for the area
  • CER and 3rd party CER results
  • Customer Complaints

Team Excellence

  • Assist RM in setting the training and development plans for restaurant team members.
  • Train Team members on all new products cooking procedures.
  • Provide effective coaching and constructive feedback
  • Personally participate in rewards and recognition events
  • Assist RM to ensure that all new staff receive a comprehensive induction training to perform the tasks assigned.
  • Assists the Restaurant General Manager to ensure that all restaurant staff are fully trained in the following:
Ø Fire Procedures.

Ø Health & Safety.

Ø Food Hygiene.

Ø Security & Robbery Procedures.

Team Excellence

  • Management Turnover
  • TM Turnover
  • VOT scores
  • Management stability
- % of certified by job
- internal promotions versus external hire

  • Nationality mix of management & TM versus plan.
  • TM productivity
Framework

The jobholder internal contacts are all restaurant staff, Accounting Department, Warehouse Department ,HRD Department and Maintenance Department while the external contacts are clients, suppliers ,vendors, and District National Officials

Specifications (Qualifications, Experience, and Skills)

  • University degree preferable hospitality service with minimum experience 3 years in food services or retail industry, out of which 12 years in a supervisory level.
  • Language skills: fluent Arabic and English (Oral/Written)
  • IT Skills: Excellent MS Office.
  • Creative and initiative
  • High communication skills
  • Customer service oriented
  • Age not to exceed 30 years old
  • Average appearance; neat & healthy
Core Competencies

Technical Comp

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