Manager CRM Ops

1 week ago


Dubai, Dubai, United Arab Emirates Talabat Full time

Role Scope

  • Role within Regional Marketing across 8 markets
  • Responsible for delivery of all ad-hoc and automated campaigns through Braze with required quality
  • Responsible for managing request intake process to improve efficiency and adherence to SLAs
  • Responsible for campaign Quality Assurance process and tracking of errors
  • Iterate ways of working and intake process based on learnings
  • Responsible for managing workload distribution between team members
  • Acts as a coach and mentor for junior team members to upskill them and train them on Campaign Ops best practices
  • Identify new innovations and new mechanics to launch more engaging campaigns through Braze
  • Provide subject matter expertise to launch complex campaigns on Braze
  • Work with Regional and Local stakeholders to understand and deliver on complex and critical campaign requirements
  • Identify and implement opportunities to automate recurrent campaigns
  • Work with Central Retention Solutions team to implement new enhancements to campaign operations (i.e. dynamic content, efficiency gains)

What you need to be successful

What Did We Order?

  • People management experience
  • Subject matter expertise and deep experience using Braze
  • Experience working with Agile models for delivery
  • At least 7 years of experience
  • Strong stakeholder management to set expectations and pushback requests from markets
  • Experience in fast paced Digital/Start Up environment delivering high volume of campaigns

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