Manager CRM Campaigns Operations

1 week ago


Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time

About the opportunity

  • Role Summary
  • CRM plays a key role in Talabat's dynamic environment, utilizing channels like push notifications, in-app messages, emails, and SMS to engage customers.
  • This position collaborates closely with Regional and Local Marketing teams to execute top-notch campaigns for customer engagement and retention.
  • The ideal candidate will serve as a mentor and expert in Braze, enhancing the team's skills while introducing innovation and best practices to enhance Campaign Ops.

What's On Your Plate

  • Work within Regional Marketing across 8 markets
  • Create complex multistep multichannel campaigns using Braze, with advanced knowledge of the tool's capabilities
  • Collaborate with the Retention Solutions team at Delivery Hero Central to implement new Braze innovations
  • Create documentation to share best practices with junior team members
  • Conduct train-the-trainer sessions for knowledge transfer
  • Monitor and implement new innovations from Braze and industry-leading CRM tools
  • Enhance the team's campaign launch processes
  • Make recommendations for technology improvements
  • Support and mentor junior team members

What you need to be successful

  • Deep expertise in Braze
  • Minimum of 7 years of experience in a fast-paced Digital/Startup environment
  • Braze certification is a plus
  • Proficiency in English, Arabic is a bonus
  • Strong interpersonal and communication skills
  • Innovation mindset is crucial for driving Campaign Ops

Who we are

  • Talabat, the leading local tech organization in the region, has been serving millions across MENA for 18 years
  • Founded in Kuwait in 2004 and acquired by Delivery Hero in 2015
  • Specializes in innovative technologies for the MENA region, including q-commerce, sustainable packaging, cloud kitchens, and more
  • Operating across 9 countries with over 4500 employees
  • Collaborates with 27000+ brands and nearly 50000 branches
  • Talabat Mart (121 stores) offers quick grocery delivery in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE
  • Part of the Delivery Hero Group, a global leader in delivery services across 70 countries


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