Hotel Booking Operator/coordinator-mandarin Speaker

2 weeks ago


Dubai, Dubai, United Arab Emirates BHP International DMCC Full time

Responsibilities:

  • Assisting and advising customers who may be choosing from a variety of travel options.
  • Making reservations for customers based on their various requirements and budgetary allowances.
  • Checking the availability of accommodation or transportation on the customers' desired travel dates.
  • Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
  • Processing payments and sending confirmation details to customers.
  • Sorting out any issues that may arise with bookings or reservations.
  • Selling and promoting reservation services.
  • Answering any questions customers might have about the reservation process.
  • Upselling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
  • Providing support to customers who may need to amend or cancel a reservation.

Requirements:

  • Experience working, preferably in the hospitality or travel industries.
  • Customerservice experience.
  • Excellent written and verbal communication skills.
  • Multitasking and timemanagement skills, with the ability to prioritize tasks.
  • Proficient in microsoft office suite.
  • Data entry experience.
  • Flexible working hours.

Job Types:
Full-time, Permanent

Salary:
From AED3,000.00 per month

Application Question(s):

  • Do you speak Mandarin (Chinese) language?

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