Business Support Supervisor

2 weeks ago

Dubai, Dubai, United Arab Emirates Boston Scientific Corporation Full time

Work mode:
Hybrid
Onsite Location(s):Dubai, AE
Additional Locations: N/A
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

  • At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and highperforming employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing whatever your ambitions.

About the role:


The Business Support Supervisor, located in Dubai is responsible for supervising the day-to-day activities of the Central Administrators, ensuring high performance of the assigned team, meeting key Business Support goals and metrics in the defined functional area.

Supervisor assists the Central team with complex inquiries and collaborates with variety cross-country and cross functional groups to resolve issues.

Leads the continuous improvement initiatives and standardization related projects.

Key Responsibilities:

  • Supervise day to day operations of the Central Administrators related to management of selected Healthcare Professionals' interactions, events and activities, PO and invoice handling, other administrative like: traveland expenses coordination, coordinating meetings/appointments, coordinating logistics of the marketing materials.
  • Ensure high quality, accuracy and on time processing of the requests received by Central team from the internal customers.
  • Monitors team performance and service indicators on an ongoing basis, initiating corrective actions, preparing reports, summaries, analysis and documentation on team management.
  • Identify process improvement and standardization opportunities and partner with management and other stakeholders to ensure effective implementation.
  • Responsible for maintaining the appropriate staffing levels including planning and administering team schedules as per performance requirements.
  • Ensures training requirements for Central Administrators are current and training is provided as needed responsible to keep all documentation and work instructions accurate and up to date.
  • Responsible for reviewing performance, career development and objectives of the Central Administrators team assisting manager in establishing department goals.
  • Motivate team to achieve individual and team's objectives.
  • Ensures that departmental policies and procedures are followed and in compliance with corporate policies and procedures.
  • Internal & External Audit support.
  • Support to New Service Requests, collaborate on EMEA and central or country related projects/assignments of broader scope, aligned and agreed with BSM & BSD (New Service Request process to be followed when needed).

Requirements:

  • Min 2 years in the people leader role.
  • Bachelor's degree or higher.
  • Previous experience in working as a supervisor or team leader in the operational or administrative team.
  • Fluent English, written and spoken, is mandatory.
  • Interpersonal and people management skills, ability to motivate people.
  • Excellent communication skills with ability to build relationships by communicating, influencing and negotiating effectively.
  • Continuous improvement mindset to lead process improvements and to participate in projects.
  • Problem solver with strong customer services orientation.
  • Orientation for result and analytical skills.
  • Ability to work across cultures and matrix organization.
  • Advanced level in use of Microsoft Office (Outlook, PowerPoint, Word, Excel) & digital tools will be valued.

Requisition ID:

Job Segment:Manager, Business Process, Management

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