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Room Service
1 week ago
As a Room Service - Order Taker, you would be responsible for answering all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards.
What will I be doing?
As a Room Service - Order Taker, you will be responsible for performing the following tasks to the highest standards:
- Handle team member and guest requests or Food orders by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
- Responds to all emergency call which includes monitoring the alarm system
- Dispatching and directing the proper orders to the location
- Coordinate and control all work place traffic
- Present a positive, professional, and courteous image, to ensure guest satisfaction
- Maintain the brand's high quality standards
- Ability to remain calm and perform all essential functions during emergency situations
- Maintain control of Room Service inventory, prepare the needed supplies for guest orders and handle guest complains
What are we looking for?
A Room Service - Order Taker serving DoubleTree by Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members.
- Prior customer service/administrative support or Food & Beverage experience required
- Grade School education
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all-
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