ServiceNow Business Process Consultant
2 weeks ago
Primary Job Duties:
- Requirement Gathering/User StoryCreation 50%
- Solution Design20%
- System Testing20%
- Troubleshooting 10%
Required skills/Levelof Experience:
Career levelwith a complete understanding and wide application of technicalprinciples, theories, and concepts. Working under only generaldirection, provides technical solutions to a wide range ofdifficult problems. Independently determines and develops approachto solutions. Minimum 5 years experience + bachelor s degree orequivalent (Associate degree +2 years experience; 6 yearsexperience; or relevant professional certification); Successfulcompletion of higher education which has not resulted in a degreemay be counted as one year of experience. Experience working withServiceNow HRSD for Federal customers, 1+ years; or experienceworking with ServiceNow (any module) for Federal customers, 2+years.
- Experience withbusiness process reengineering, user story creation, and/orrequirements analysis for Federal HR customers, 3+years.
- Excellent customer relationshipmanagement skills including effective oral and writtencommunications, 3+ years.
- Experience working inagile teams, 2+ years.
- Experience inclient-facing roles, 2+ years.
Preferredskills:
- ServiceNow Certified HRImplementation Specialists.
- Agilecertification, preferably with SAFe.
- Experiencewith enterprise design thinking, 2+years.
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