Customer Success Manager

1 week ago

Dubai, Dubai, United Arab Emirates ServiceNow Full time

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible.

We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.

By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.

We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible.

We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.


With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.


As part of the Customer Success team, you will be responsible for proactively engaging with our customers to ensure their success on their ServiceNow journey.

You will act as a trusted advisor for the customers, working closely with them to understand their business needs and challenges.


We are looking for someone has a passion for customer success and uses their interpersonal skills to build great customer relationships.

You will work with our customers and the account team to manage their post-sale experience; to drive consumption, adoption and customer satisfaction through standardised services and best practices.


What will you do in this role?

  • Oversee the Customer Success engagement for customers in your portfolio, understanding each customer's needs and challenges
  • Orchestrate the Success Squad and drive towards business outcomes for customers in your portfolio
  • Coordination of meetings & action items and overall management of the customer; utilising our Impact Digital Experience
  • Educate customers on resources they have available to them
  • Create mutual customer success plans
  • Conduct periodic touchpoints to review current state, ensure that the deliverables are being met against the timeline and engaging of the right resources at the right time
  • Evangelize ServiceNow customer success stories and processes
  • You will ensure that customers derive the maximum value from their ServiceNow investment and utilize their licenses
  • Collaborate with ServiceNow stakeholder teams to ensure product adoption, growth attainment and increased footprint
  • Provide internal customer status updates and ensure any red accounts are resolved quickly, leveraging resources from across the company ecosystem as needed
  • Collaborate and knowledge share with EMEA CSM Team
- resolved quickly, using resources from across the company ecosystem

Qualifications What will define success?**We all enjoy our work if we can achieve and celebrate successes - internally and of course for our customers. While we provide you with a comprehensive onboarding journey when you start in this role, you also need to come with a set of relevant experiences and skills that we can build upon.

To be successful in this role you have

  • A passion for building trusted relationships with customers
  • 5+ years experience, ideally in a consultative, strategic and analytical customerfacing role
  • Experience driving complex issues through analysis and resolution
  • Thrive in working collaboratively and crossfunctionally
  • Experience managing projects
  • Comfortable working with / presenting to senior internal & external stakeholders
  • Creative, high energy, entrepreneurial selfstarter comfortable running initiatives independently within a "startup paced" environment
  • ServiceNow product knowledge and / or experience in an IT (SaaS) industry/environment
  • Ideally fluent in Arabic language and C level English
  • Right to work in the country

Additional Information
ServiceNow is an Equal Employment Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work.

Click here to learn about our work personas:
flexible, remote and required-in-office.

Please Note:
Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates JJO Pentester Enterprise Full time

    Customer Success Manager responsibilities include: Sustaining business growth and profitability by maximizing value Analyzing customer data to improve customer experience Holding product demonstrations for customersJob briefA Customer Success Manager's responsibilities include supporting customers as they transition from sales prospects, building close...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Digital Gravity Full time

    Customer Success Manager - Job DescriptionWe at Digital Gravity hiring an experienced Customer Success Manager to help us keepgrowing. If you're dedicated and ambitious then this is an excellent place to grow your career.Don't hesitate to apply.Responsibilities for Customer Success ManagerEstablish clear retention goals and process milestones for the client...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Dynamic Yield Full time

    About Our Customer Success Manager:Dynamic Yield, by Mastercard is on the lookout for a Customer Success Manager. This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use Dynamic Yield products so that it's the perfect fit for their needs. This is a role for...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates AlAlamein International University Full time

    Job DescriptionRole DescriptionThe Customer Success Manager will be responsible for ensuring the satisfaction and retention of our clients. This is a full-time on-site role located in Dubai. The Customer Success Manager will be responsible for managing and building relationships with clients, assessing their needs, and ensuring their success with our...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Digital Saints | Start-up Talent Partner Full time

    Customer Success Manager | Digital Saints | Start-up Talent Partner DubaiDigital Saints: Your talent accelerator for tech and crypto startups and scaleups. Based in London and Dubai, we specialise in rapid scaling for businesses needing 1-200 hires.Are you a seasoned Customer Success Manager with a passion for technology and health? Do you have prior...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates EasyGenerator Full time

    Full-timeCompany Description:With offices in four locations worldwide, Easygenerator is growing quickly. We are constantly improving our product to become the global category leader and aim for hyper growth each year. At Easygenerator, we challenge, we own, we deliver, and we experiment. Our success comes from our people, and we are looking for a Customer...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates RELX Full time

    Customer Success Managers (CSMs) aim at improving customer adoption and engagement by partnering with their customers based on their key objectives. In collaboration with other teams, they act as a trusted partner to help their customers achieve success by leveraging the full power of Elsevier solutions. The CSMs objectives are to increase value, retention,...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates CryptoNewsZ Full time

    Customer Feedback and Analysis:Gather customer feedback through surveys, interviews, and other channels.Analyze feedback to identify trends and areas for improvement in our products or services. Metrics and Reporting:Establish key performance indicators (KPIs) to measure customer success and satisfaction.Provide regular reports to management on customer...

  • Customer Success Manager

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Gulf Career Hunt Full time

    Join Our Team as a Customer Success Manager at Miamin Systems Inc Are you passionate about driving customer satisfaction and ensuring their success? Miamin Systems Inc is seeking a dedicated Customer Success Manager to join our innovative team.If you thrive in a fast-paced environment and excel at building strong client relationships, we want to hear from...

  • Customer Success Manager

    2 months ago

    Dubai, Dubai, United Arab Emirates Gulf Career Hunt Full time

    Join Our Team as a Customer Success Manager at Miamin Systems Inc Are you passionate about driving customer satisfaction and ensuring their success? Miamin Systems Inc is seeking a dedicated Customer Success Manager to join our innovative team.If you thrive in a fast-paced environment and excel at building strong client relationships, we want to hear from...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Digital Saints | Start-up Talent Partner Full time

    Customer Success Manager | Digital Saints | Start-up Talent Partner DubaiDigital Saints: Your talent accelerator for tech and crypto startups and scaleups. Based in London and Dubai, we specialise in rapid scaling for businesses needing 1-200 hires.Are you a seasoned Customer Success Manager with a passion for technology and health? Do you have prior...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates PrecisionHire Solutions Full time

    Customer Success Manager| PrecisionHire Solutions DubaiFind the Perfect Candidate Fit and Empower Your Company's Growth with Precision Hire SolutionsCustomer Success Manager | PrecisionHire Solutions Dubai | Apply NowBachelor's degree in Business Administration, Marketing, or related field.Proven experience in customer success, account management, or...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates PrecisionHire Solutions Full time

    Customer Success Manager| PrecisionHire Solutions DubaiFind the Perfect Candidate Fit and Empower Your Company's Growth with Precision Hire SolutionsCustomer Success Manager | PrecisionHire Solutions Dubai | Apply NowBachelor's degree in Business Administration, Marketing, or related field.Proven experience in customer success, account management, or...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Genesys Full time

    Customer Success Manager | Genesys DubaiGenesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates GlobalData Plc Full time

    Customer Success Manager, MEED ProjectsDubaiJob Description:As a Customer Success Manager (CSM), you are a key team member playing a critical role in our customer's journey, by supporting our clients in achieving significant value on their investment with MEED. The nature of the role requires listening to and understanding customer's needs, proactively...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates CryptoNewsZ Full time

    Customer Feedback and Analysis:Collectingcustomer feedback via surveys, interviews, and othervenues.Examining feedback to pinpoint patternsand opportunities for enhancing our products orservices.Metrics and Reporting:Definingcritical performance indicators (KPIs) for gauging customer success andcontentment.Presenting regular updates toexecutives regarding...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates IFS Full time

    Company DescriptionIFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service.At IFS, we're flexible, we're innovative,...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Jobot Full time

    Qualifications ven work experience as a Customer A minimum of Success Manager, Account Manager, 3 years of experience in Key Account Manager a customer success, Sales Account, enterprise sales Manager, Junior, or solutions architecture role in Account Manager, or relevant role the technology industry.Demonstrable ability Proven track to communicate, record...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Clarivate Full time

    We are looking for a _Customer Success Manager_ join our global Customer Success team The main purpose of the Customer Success Manager is to manage an assigned territory and book of business associated with Academic & Government Information Solutions and eBooks Customer Success Team.In this role you will provide education materials and services, identify and...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Genesys Full time

    Customer Success Manager | Genesys DubaiGenesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they...