Assistant Lifestyle Manager

1 week ago


Dubai, Dubai, United Arab Emirates JUMEIRAH Full time

Key Responsibilities:

  • Act as members' primary point of contact and proactively communicate with them on a daily basis (remotely).
  • Ensure all member requests are fulfilled promptly and up to the highest standards of personalization and quality across all services within the Jumeirah portfolio. This involves coordination of hotel stays, dining experiences, wellness activities, entertainment, or outdoor events including transportation, reservations, personalized services, and payments.
  • Enhance each relationship and tailor every experience by gaining a deep understanding of each member's unique lifestyle, preferences, and needs while enhancing the chance of their renewal.
  • Assist in creating new experiences for members by customizing and combining existing services within the Jumeirah portfolio to align with their preferences.
  • Assist in developing and managing a comprehensive calendar for members that encompasses their tailored experiences.
  • Anticipate potential challenges in schedules and implement backup plans as necessary.
  • As an IOAssistant Lifestyle Manager, occasional on-site presence at venues frequented by members is expected to ensure a warm welcome and provide necessary information and resources to deliver exceptional experiences.
  • Understand the financial implications of membership choices. Evaluate the worth of individual services/benefits and adjust invoicing details accordingly.
  • Maintain expertise in hospitality best practices related to greetings, payments, and preference tracking.

About You
The ideal candidate for this role will possess the following background and qualifications:

  • 1 to 3 years of experience in Personal Assistant, Customer Service, Guest Relations, Lifestyle Management, luxury travel & leisure, or related fields.
  • Excellent ability to establish a professional yet close bond with members, enabling the anticipation of their needs and delivery of highly personalized services.
  • We expect the ideal candidate to demonstrate an eagerness to comprehend and cater to the lifestyles, expectations, needs, and preferences of High Net Worth individuals in Dubai and the UAE.
  • The successful applicant should showcase a positive attitude, interest in collaborating with individuals from diverse backgrounds, and a proactive mindset.
  • Strong capacity to prioritize tasks efficiently, meet deadlines, make decisions, and communicate effectively even in demanding situations.
  • A successful candidate must be willing to stay connected, responsive, accountable, and accessible to members at all times.
  • Outstanding communication and interpersonal skills, with a keenness to engage with High Net Worth clients.
  • Basic understanding of the demands involved in managing the lifestyles of affluent individuals with high net worth.
  • Familiarity with Dubai and UAE attractions, restaurants, hotels, wellness facilities, entertainment options, and events.


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