Lifestyle Manager

2 weeks ago


Dubai, Dubai, United Arab Emirates Ten Group Full time
In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests.

As a language specialist, you will be based in Dubai, and primarily be dealing in the following areas:
Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Middle East market.

You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole.

You will use your research and communication skills to provide personalized solution to our members request within specified time frames.


Key Responsibilities

  • Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.
  • Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).
  • Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.
  • Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.
  • To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.
  • To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedly
  • To maintain high standards of service and communication with the member throughout the request/member journey
  • To keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakes
  • To ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.
  • To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option

Requirements:

  • Fluency in English and Arabic is required. Excellent written & oral communication is a MUST. Fluency in other languages, particularly French is highly regarded, as a plus, but not mandatory. Please be prepared to take language test in any language you mention as a skill.
  • Having local knowledge of news & events, culture in the Middle East (primarily around Dubai, Abu Dhabi and Doha) and other key markets across Asia is highly preferred; A plus of is a plus is having knowledge and experience in working in the travel sector such as firsthand experience booking flights, hotels and have confident to make other travel reservations
  • 3+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call center
  • Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
  • Dedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
  • Outstanding communication skills, both written and verbal
  • The ability to multitask and handle several projects at the same time.
  • The ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focus.
  • Strong administration skills and be able to prioritized workloads to meet strict deadlines
  • An enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all times
  • Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)
  • Proven capability to own and lead projects
  • Possess good communication and interpersonal skills
  • Having knowledge and experience in working in the travel sector such as firsthand experience booking flights, hotels and making other travel reservations and have confidence in issuing tickets, making changes and amendments is a plus
  • Experience with GDS systems would be advantageous
  • Concierge, customer service or call center experience will be preferred
  • Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)
  • Posses at least one area of interest outside work (e.g. dining, travel)
  • Energetic and motivated team players who enjoy the challenge of meeting and beating targets
  • An understanding


  • Dubai, Dubai, United Arab Emirates Insignia Group Full time

    The RoleSince 1996, Insignia has focused on serving the lifestyle and financial needs of high and ultra-high net worth individuals worldwide. We regularly tailor our products and services in order to better fulfil the needs of our valued members. Our philosophy champions bespoke servicing, exclusive access, valuable intelligence, emerging trends, an...


  • Dubai, Dubai, United Arab Emirates JUMEIRAH Full time

    Key Responsibilities: Act as your members' primary contact and to proactively communicate with them on a day-to-day basis (remotely). Ensure that all your members' requests are fulfilled in a timely manner and to the highest levels of personalization and quality across all existing offerings within the Jumeirah portfolio. This includes coordination on all...


  • Dubai, Dubai, United Arab Emirates JUMEIRAH Full time

    Key Responsibilities: Act as your members' primary contact and to proactively communicate with them on a day-to-day basis (remotely). Ensure that all your members' requests are fulfilled in a timely manner and to the highest levels of personalization and quality across all existing offerings within the Jumeirah portfolio. This includes coordination on all...


  • Dubai, Dubai, United Arab Emirates JUMEIRAH Full time

    Key Responsibilities:Act as members' primary point of contact and proactively communicate with them on a daily basis (remotely).Ensure all member requests are fulfilled promptly and up to the highest standards of personalization and quality across all services within the Jumeirah portfolio. This involves coordination of hotel stays, dining experiences,...


  • Dubai, Dubai, United Arab Emirates Lifestyle Full time

    Store Supervisor Jobs In Dubai 2023 | LifestyleDescriptionWe are looking for an experienced and dedicated store supervisor to manage our retail store. In this role, your duties will include overseeing employees and finances, and controlling the quality of products and services. You may also be required to evaluate the job performance of retail...


  • Dubai, Dubai, United Arab Emirates Baroque Group Full time

    We seek a dynamic Lifestyle Concierge Manager for our Fast-Growing, Trendsetting Enterprise Are you a highly skilled and experienced concierge manager with a passion for food, fashion, events, and staying on top of global trends? Look no furtherAs our Concierge Manager, you will play a pivotal role in creating unforgettable experiences for our discerning...


  • Dubai, Dubai, United Arab Emirates Lifestyle Concept Full time

    Assistant Finance Manager Jobs In Dubai 2023 | Lifestyle ConceptDescriptionWe are looking for an assistant finance manager with excellent administrative and analytical financial skills to join our team. Assistant finance managers are expected to examine and compile financial reports and be well acquainted with governmental regulations.Responsibilities:Taking...


  • Dubai, Dubai, United Arab Emirates Ten Lifestyle Group Full time

    Private Client Relationship Manager Arabic SpeakingAt Ten our goal is simple, to become the most trusted service business in the world.We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.We deliver our service through a combination of...


  • Dubai, Dubai, United Arab Emirates Porsche Services Singapore Pte. Ltd. Full time

    Wer Herzen höherschlagen lässt, muss es auch am rechten Fleck tragen.Intern Porsche Lifestyle:- Code number:J - Entry level:Internship- Location:Dubai- Organization:Porsche Services Singapore Pte. Ltd.**TasksTasksTasks***- Communication with vendors, internal and external Stakeholders: Coordinate initiatives and gather necessary information based on...


  • Dubai, Dubai, United Arab Emirates AZRAQ Full time

    Lifestyle Real Estate & Travel ConsultantTaking its roots from a prominent industrial family in France, Azraq Group was founded in 2024 to cater to the needs of the Gulf countries in terms of real estate investment solutions and portfolio of properties. Bringing the renowned Swiss standards to the Middle Eastern region, Azraq Group offers lifestyle...


  • Dubai, Dubai, United Arab Emirates AZRAQ Full time

    AZRAQ GROUP Job Position: Lifestyle & Real Estate Investment Consultant_Taking its roots from a prominent industrial family in France, Azraq Group was founded in 2024 to cater the Gulf countries' needs in terms of investment solutions and portfolio of properties. Bringing the renowned Swiss standards to the Middle Eastern region, Azraq Group offers lifestyle...

  • Digital Marketing

    1 week ago


    Dubai, Dubai, United Arab Emirates BLENDS LIFESTYLE Full time

    Due to rapid expansion we are hiring a proven Digital Marketing expert.You will create and monitor digital marketing campaigns to maximize client results. Monitor activity, answer questions, create content, analyze trends, and resolve issues on social media channels. Monitor and report on web traffic and source analytics against KPIs.Having previous website...

  • Accountant

    2 weeks ago


    Dubai, Dubai, United Arab Emirates BSI Lifestyle Full time

    Are you ready to embrace a new journey of learning and growth?We're on the lookout for a talented and meticulous Accountant to become an integral part of our team.About Us:BSI Lifestyle is an international luxury travel concierge service. We create tailor-made travel experiences and provide personalized lifestyle assistance. From planning dream getaways to...

  • Office Administrator

    2 weeks ago


    Dubai, Dubai, United Arab Emirates BSI Lifestyle Full time

    BSI Lifestyle, international travel and concierge agency, is currently searching for an energetic, hygienic with a positive attitude Office Girl.About the role:We are looking for a responsible Female Office Assistant to perform a variety of Entry Level Administrative and Clerical tasks.Responsibilities and Duties: Greeting visitors and supplying them with...

  • Junior Videographer

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Inside Lifestyle Full time

    Job Title: Junior VideographerPosition: Junior VideographerHours: 40 Hours per week 9am - 6pmFULL TIME ROLESalary:AED 6,000(Salary + Bonuses reviewed every 6 months)Benefits:Visa + MedicalLocation: All over UAE + Office (Drivers License is essential)At Inside Lifestyle, we elevate the presence of premium and luxury hospitality brands through the art of...


  • Dubai, Dubai, United Arab Emirates OJ Lifestyle Full time

    Responsibilities: Fulfil opening/closing gym responsibilities as per the company guidelines. Execute all reception duties associated with the front desk, including but not limited to the booking system, processing financial transactions, invoicing, assisting with all forms of guest and member inquiries, providing information about our programs and packages,...


  • Dubai, Dubai, United Arab Emirates Al Tayer Group Full time

    ABOUT USAs a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world's best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing...


  • Dubai, Dubai, United Arab Emirates Nathan HR Human Resources Full time

    Our client is a premium global hospitality brand. We're looking for a Private Personal Assistant and Lifestyle Coach for our client in Dubai, ideally someone who has experience with Wellbeing and Lifestyle coaching experience/knowledge. Who will one-stop-shop for the dignitary for all his needs including playing sports with him, and personal services in any...


  • Dubai, Dubai, United Arab Emirates Lifestyle Fine Jewelry Full time

    Perform the tasks of helping customers in selecting the merchandise of Lifestyle fine Jewellery. Handle the tasks of checking in and replenishing new merchandise inside case lines as well as Prepare merchandise transfers Perform other additional responsibilities as assigned by the store manager Responsible for showing and explaining the various features of...


  • Dubai, Dubai, United Arab Emirates Roya Lifestyle Developments Full time

    Zoho Expert Jobs In Dubai | Roya Lifestyle DevelopmentsApply Also Engineer Jobs In Dubai UAE 2023 | DnataTo ensure success as an accounts payable specialist, you should exhibit sound knowledge of best practices in accounting and experience in a similar role. An accomplished accounts payable specialist will be someone whose accounting expertise translates...