Program Manager Corporate Travel Services

2 weeks ago


Dubai, Dubai, United Arab Emirates AlAlamein International University Full time

Job DescriptionProgram Manager Corporate Travel Services | Group HROverview of the roleOversee all business travel related activities and spend for the region as well as be the key day-to-day point of contact for the regionally based stakeholders such as the Head of Corporate Travel Services and Group Head of HR Operations to embed and evolve the business travel service delivery model, aligned to the HR Operations' strategic performance objectives.

Work closely with the (third party) Travel Management Company to monitor key performance indicators and implement operational efficiencies to support the Group's business travel initiatives.

A key focus will be on compliance to the Group International Business Travel Policy, and the identification of cost saving opportunities and enhanced efficiencies (cost, process, employee experience, safety, and security).Define, monitor, and report on required metrics and KPIs for the purposes of decision making and direction setting to design, develop and implement relevant practices and technology solutions that will drive process efficiencies, cost savings and service experience improvements, taking into consideration compliance with relevant policies and guidelines.

What you will doAct as a trusted advisor to business stakeholders on all matters related to business travel management, among other related tasks as required to support key senior contacts/stakeholders across the region.

Network with the third-party Travel Management Company to identify best practices in their travel operations and provide recommendations to enhance and bring efficiencies.

Day-to-day point of contact providing guidance specific to travel operations for regionally based stakeholders, including for safety and security related matters.

Attend quarterly business review meetings with third-party Travel Management Company stakeholders.

Ensure strong focus on key performance indicators (KPIs) to continuously improve customer satisfaction ratings and champion customer issue escalation and resolution processesReview and analyze data regarding compliance and ensure cost saving opportunities are identified and presented.

Coordinate and produce monthly reports of cost savings achieved and any missed savings opportunities.
Work with the third-party Travel Management Company to harmonize all TMC processes worldwide. Implement regional processes and operations aligned with local needs.

Coordinate and execute tactical / operational travel management activities as directed by management and assist with procurement activities such as hotel RFP, airline supplier contracts etc.

Ensure the region is compliant in the use of standardized contracts, addendums, and framework agreements. Be the custodian of the Group International Business Travel Policy and provide fair and consistent advice to stakeholders.

Act as a trusted service partner to ensure customer intimacy and guide the business stakeholders as per their requirements and best practice, be a change agent and facilitate change management and transition management.

Identify policy improvements and provide recommendations to the Group for implementation and ensure that compliance is maintained; review and strengthen internal controls and procedures; and provide guidance to leadership teams on process and governance.

Influence policy and standards for travel spend (including air, hotel, ground transportation, meals, meetings & events etc.)Work with the Group Head of HR Operations and the Group HRIS team on any analytics and reporting projects and activities.

Provide support for collating and analyzing and visualizing relevant data, to enable effective data-supported decision-making by leaders and the business.

Job RequirementsSkillsRequired Skills to be successfulExcellent technical skills on travel related technology such as GDS and online booking tools and extensive knowledge of TMC operations for transient and M&E processes / systemsAbility to manage contracts and ensure delivery to performance targets and experience in managing projects.

Understanding of strategic trends in the major industries you support, with an ability to develop and implement appropriate operational strategiesAbility to drive change, by building strong, trusting relationships with key customers at all levels and adept at managing cross-functional, cross-regional, and cross-location employeesStrong customer service focus and relationship management with the ability to communicate to, challenge and persuade employees at all levels.

Able to work as part of a team and understand the impact of actions on the overall team as well as to be able to work independently.

What equips you for the roleRelevant Degree in Business ManagementMust have strong mediation, counselling skills and analytical abilitiesIndividual must have - 8 years of relevant experience in the travel/hospitality industry including the meeting planning industry.

#J-18808-Ljbffr
  • Dubai

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Program Manager Full time

    Program Manager | Program Manager DubaiAmazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing...


  • Dubai, Dubai, United Arab Emirates IRA Travel & Tourism Full time

    Travel operations manager provides to the Travel Industry Sales Team and Travel Agency contracted accounts with program and product information/knowledge, internal fact finding, correct booking procedures, and fulfillment of collateral and promotional material requests.Requirements include: Ideally at least 57 years of directly related experience in the...


  • Dubai, Dubai, United Arab Emirates INS Travel Full time

    Department: Ticketing - OperationsJob Description and Responsibilities: Minimum 4 Years of experience required in Travel Industry with hardcore ticketing experience. Provide travel services to dedicated Corporate clients which includes Flights, lodging, visas, transfers etc. Followup with clients and ensure maximum sales conversion. Excellent knowledge of...


  • Dubai, Dubai, United Arab Emirates GO KITE TRAVEL AND TOURS Full time

    Company DescriptionGo Kite Travels and Tours LLC is a travel agency based in Dubai that specializes in crafting tailor-made itineraries to suit the preferences and interests of its clients. With years of experience in the industry, the team at Go Kite is committed to providing personalized service and ensuring seamless transfers comfortable accommodations,...


  • Dubai, Dubai, United Arab Emirates Business Travel Full time

    It's multifunctional role, the job scope is covering Products, Suppliers, Customers, Sales and Marketing, Fulfilment and Service Delivery.Key Responsibilities: Responsible for developing Leisure Travel, and both inbound / outbound MICE. Revenue Projections based on rationale, assumptions, basis and working notes. Primary key contact for Leisure Travel, both...


  • Dubai, Dubai, United Arab Emirates IATA Travel Agency Full time

    Salary: AED2, AED4,000.00 per monthExperience: Travel agency: 3 years (required)- using GDS Amadeus: 3 years (required)- problem solving: 4 years (required)- corporate travel: 3 years (required)

  • Corporate Travel

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Marsa Holidays Full time

    Job Title: Corporate Travel & Tours Consultant/Ticketing StaffReports To: Travel ManagerLocation: Dubai, UAEJob Type: Full-TimeJob Summary:As a Corporate Travel & Tours Consultant/Ticketing Staff, you will be responsible for managing corporate travel arrangements, providing excellent customer service, and ensuring seamless travel experiences for clients....


  • Dubai, Dubai, United Arab Emirates Business Travel LLC Full time

    Job description:It's multifunctional role, the job scope is covering Products, Suppliers, Customers, Sales and Marketing, Fulfilment and Service Delivery.Key Responsibilities: Responsible for developing Leisure Travel, and both inbound / outbound MICE. Revenue Projections based on rationale, assumptions, basis and working notes. Primary key contact for...


  • Dubai, Dubai, United Arab Emirates Blue Wings Travel And Tours Full time

    We require our Travel Consultants to have a minimum of 3-5 years of corporate travel experience.Experience with ticketing, scripting, changes and exchanges to complex multi-segment international and domestic fares and PNRs.AMADEUS experience required.Geography and international destination knowledge is a must.Quality control and ticketing skills are...


  • Dubai, Dubai, United Arab Emirates BENO - Luxury At Your Service Full time

    Job Summary:Corporate/Leisure Travel Consultants needed for a fast growing Travel Agency headquartered Dubai Job Summary:Corporate/Leisure Travel Consultants needed for a fast growing Travel Agency headquartered Dubai.Your primary role is to assist clients in planning and booking travel arrangements that meet their unique preferences and requirements...


  • Dubai, Dubai, United Arab Emirates One Experiya Travel & Tourism LLC Full time

    Corporate Travel consultant,We are looking for a Travel Consultant with great enthusiasm for traveling. You will be responsible for promoting and booking traveling arrangements for clients (individuals or businesses).Requirements and Skills Must have experience in Travels industry 5 to 6 years. Excellent knowledge of traveling software (computer reservations...


  • Dubai, Dubai, United Arab Emirates TRANSTOUR TRAVEL AND TOURISM LLC Full time

    URGENT HIRING*At least 2 years UAE work experience in Travel and Tourism*Experience in handling corporate account*Have advanced knowledge in Amadeus ticketing*Adaptable to change*Ability to work under pressureAbility to commute/relocate: Dubai: Reliably commute or planning to relocate before starting work (required)Experience:- ticketing: 2 years (required)


  • Dubai, Dubai, United Arab Emirates Platinum Travel Recruitment Ltd Full time

    We are working exclusively with a top travel management company, a leading provider of corporate travel solutions, specializing in delivering efficient travel management services to clients across the globe. Due to growth, we are now on the hunt for an articulate, well spoken and experienced Corporate Travel Business Development Manager from a corporate...


  • Dubai, Dubai, United Arab Emirates Dubai Limited Investment Full time

    We are immediately hiring a Team Lead-Corporate Travels.3-5 years of hard core Corporate Travel experience dealing with Multi- nationals and managing high pressure cliients who are demanding and used to instant turn arounds in service delivery.Customr obsession should be indicativeThe accountabilities would include all top Corporate Travel Management...


  • Dubai, Dubai, United Arab Emirates Dubai Limited Investment Full time

    We are immediately hiring a Team Lead-Corporate Travels.3-5 years of hard core Corporate Travel experience dealing with Multi- nationals and managing high pressure cliients who are demanding and used to instant turn arounds in service delivery.Customr obsession should be indicativeThe accountabilities would include all top Corporate Travel Management...


  • Dubai, Dubai, United Arab Emirates Platinum Travel Recruitment Ltd Full time

    We are seeking an experienced Business Travel Consultant to join an exceptionally successful travel management company that offers corporate travel, MICE, corporate trips, events and sports travel across the globe. Hybrid role based in sunny Dubai working within a great team in which generous commission is on offer.This company has enjoyed rapid growth over...


  • Dubai, Dubai, United Arab Emirates atlanta events & corporate travel consultants Full time

    UK, UAE Dubai Group TravelPOSITION:BUSINESS TRAVEL CONSULTANTREPORTING TO:TEAM LEADERJOB PURPOSE:Reed & Mackay, a Strategic Travel Management and Services Company leads its field by attracting, developing and retaining the most talented people within the industry.Reed & Mackay has an enviable reputation for exceptional service which is delivered through...


  • Dubai, Dubai, United Arab Emirates Skyplan Services Full time

    Corporate Travel Consultant is requiredFull time jobJob Types: Full-time, ContractContract length: 12 monthsSalary: AED3, AED4,000.00 per monthCOVID-19 considerations:Must be fully vaccinatedApplication Question(s): Do you know how to make bookings and issue tickets on GDS Smart point Galileo ? Do you have experience with hotel and transport bookings...


  • Dubai, Dubai, United Arab Emirates Dnata Full time

    Provide the highest standard of customer service to all clients whether Retail, Government or Corporate, using all tools that are made available. Attend all customer queries in a timely and appropriate manner.Build valuable relationships with your customers & suppliers, ensuring your tone of voice, language and contact are in line with our brand guidelines...


  • Dubai, Dubai, United Arab Emirates Al Futtaim Group Full time

    Program Manager Corporate Jobs In Dubai | Al Futtaim GroupApply Also Sales Executive Jobs In Dubai | PRIMEST SUPPORT GENERAL TRADING LLCOversee all business travel related activities and spend for the region as well as be the key day-to-day point of contact for the regionally based stakeholders such as the Head of Corporate Travel Services and Group Head of...