Supervisor Leisure Travel

1 week ago


Dubai, Dubai, United Arab Emirates Business Travel LLC Full time

Job description:

It's multifunctional role, the job scope is covering Products, Suppliers, Customers, Sales and Marketing, Fulfilment and Service Delivery.

Key Responsibilities:

  • Responsible for developing Leisure Travel, and both inbound / outbound MICE.
  • Revenue Projections based on rationale, assumptions, basis and working notes.
  • Primary key contact for Leisure Travel, both inbound /outbound MICE and business events.
  • Regular R&D for new avenues and niche destinations which will entice the corporate customers, equal importance to the traditional and conventional destinations
  • Relationship Management with various groups a) internal stakeholders b) suppliers c) national tourism offices and other regulatory bodies
  • Proactively identify new account/customer, and business opportunities.
  • Manifest a Calendar of prime business events which are commercially important, target and capture some share from each of these events. Workout a realistic mix comprising of trade fairs, exhibitions, congresses, symposiums etc.
  • Communicate value propositions to the clients through bids, proposals, quotations and programs.
  • Business / Customer acquisition manage pipeline, sales projections and closing of sales.
  • Cultivate and nurture strong business relationship with key corporate decision makers of the corporate customers.
  • Arrange site inspection trips at probable or selected destination, evaluation of property, facilities and services.
  • Define Standard Quality Levels (SQLs), rollout robust SOP for the service delivery covering quality checks at each of the steps.
  • Drive timely resolutions of customer issues and complaints with corrective and preventive measures, rollout robust SOP for the service break downs and service recovery.
  • Overseas trips or travel if the business demands.
  • GAP analysis for the loss of business, and outline measures to close the gap with welldefined time line.
  • Coach and guide team members an ongoing exercise with regular intervals.

Core Competencies:

  • Excellent communication skills
  • Good commercial acumen, meticulous and detail oriented, drive for results and growth.
  • People Management Skills
  • Resilience and Adaptability

Qualifications:
Graduate or Post Graduate in Business or Tourism.

Experience:

Minimum 5-10 experience of UAE or Gulf of Leisure Travel, Events and MICE with a leading travel management company.


Languages:
Fluency in English is mandatory, Arabic and or European Languages is an advantage.

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