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Room Attendant/housekeeping

3 months ago

Al Barsha, Dubai, United Arab Emirates Grand Excelsior Hotel Al Barsha Full time
To clean and maintain guest rooms, guest corridor and service pantry to the standard set by the hotel.

  • To restock service areas and pantries with linen, amenities and other service requirements.
  • Housekeeping Attendants will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel's policies and procedures, ensuring that a high level of service is maintained.
  • Chemicals. Organize equipment for daily tasks, including trolley, personal equipment
  • Collect daily allocations of rooms and keys. Ensure worksheet is kept up to date throughout shift, and keys are signed out & kept securely.
  • Clean guest rooms to Hotel standards, including making of beds, cleaning bathrooms, dusting, vacuuming, mopping.
  • Replace amenities.
  • Replace Bulbs that are fused.
  • Rotate mattresses.
  • Deliver clean linen, toweling and amenities to floors.
  • Collect rubbish from floors and dispose correctly.
  • Gather and remove soiled linen and other materials from the floors, including furniture and fittings as required.
  • Clean and maintain corridors, service lifts, stairwells, ice machine louvers, service areas and pantries.
  • Clean high areas in guest rooms.
  • Respond to all guest requests.
  • Make up Baby Cot (BBC)
  • Report maintenance issues to Star Guest Response
  • Report any odd occurrences, carpet cleaning requirements, pest infestations, etc. to Housekeeping Clerk
  • Place robes into rooms according to room category.
  • Maintain service ends and floor pantry.
  • Dust corridor edgings and skirting boards on an ongoing basis.
  • Maintain knowledge of the hotel and local area.
  • Provide Turn down Service if required.
  • Carry out the duties of the Runner, Laundry, Linen or Public Area Attendants when required.
  • Anticipate guest's needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
  • Align working practices and conduct with "hotel name" Hotel and Towers Vision; consistently strive to meet and exceed the expectations of both internal and external guests.
  • Undertake additional duties as requested by the Assistant Executive Housekeeper/ Executive Housekeeper and Hotel Management.

Education:

  • High school or equivalent (preferred)

Experience:

Hotel Room Attendant: 1 year (preferred)