Associate - Customer Service (Arabic Speaking)

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Shipa Ecommerce Full time

Shipa Delivery is an online platform that makes it easier for businesses and consumers to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards. We make collection of packages within one hour a reality, along with a choice of on-demand, same-day, next-day, and cross-border delivery services. Shipa Delivery's technology stack provides real-time parcel tracking via GPS; and for businesses, an integrated solution to streamline last-mile logistics and automate delivery management.

We celebrate versatile and self-driven candidates. We need you to be obsessed with customer engagement and be a force of evolution to make us better every day. Our culture is all about speed and care.

Role Summary:
As a Customer Service Representative, you will be responsible for providing excellent customer service and support to clients. Your day-to-day tasks will include answering customer inquiries, resolving complaints, processing orders, and providing information about company products and services. You will communicate with customers through various channels such as phone, email, and live chat.

Responsibilities include but not limited to:

  • Offer exceptional customer support by addressing customer inquiries, resolving issues, and ensuring a positive customer experience.
  • Handle emails, calls and chat enquiries regarding Customer orders, cancellations, order modifications and billing queries.
  • Liaise with internal colleagues and external Customers and cross functional teams in order to resolve problems and ensure an effective resolution.
  • Direct the customer's inquiries, requests, & support issues promptly to the respective units for necessary action and follow ups.
  • Communicate client's issues with the operations team and devise ways to improve the client's experience.
  • Ensure all Customer interactions adhere to our internal quality standards
  • Provide prompt, efficient and high level of support assistance to Clients and Operations Team via live chat, email, phone calls etc.


Your Qualifications

  • Bachelor's degree preferably in retail, logistics and supply chain management
  • Minimum 1 years of Customer service experience is preferred.
  • Experience in or exposure in retail industry preferred.

Your Proficiencies

  • Excellent communication and interpersonal skills
  • Customer-oriented mindset with a focus on providing exceptional service
  • Ability to multitask and prioritize tasks effectively
  • Proficiency in using customer service software and tools
  • Attention to detail and accuracy
  • Ability to remain calm and professional in challenging situations
  • Fluency in English and Arabic (additional languages are a plus)

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